The below applies from 00:01 on 16th January 2021 until the 17th May 2021
Please check back for the most recent information before contacting us.
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- Car park charges
- Onstreet parking restrictions - NHS and Keyworkers
- Resident parking zones
- Healthcare permits
- Purchasing permits
- Parking tickets and appeals
- Email and phone enquiries
Car parks are currently free, but charges resume on Monday 17th May 2021
Government advice urges residents to stay local, and to support essential workers.
During this critical time we want to make it as easy as possible for essential workers to get to and from work.
To support them we have removed parking charges and we will keep car parks free until 17th May 2021 to support high streets, when businesses such as non-essential shops, hairdressers and outside hospitality are set to re-open on 12th April 2021.
You do not need to make payment in any Cornwall Council Pay & Display or pay on foot car park until 17th May 2021.
It is really important to;
- park considerately
- continue to follow government guidance about travel
- follow the car park rules shown on the tariff boards
- do not park in reserved car parks if you do not have a permit
Full guidance can be found on our NHS, Health and Social Care workers and NHS Co-vid volunteers - Cornwall Council page
Residents and visitors can park in time restricted limited waiting bays which are usually not available for resident parking, please ensure a valid residents permit is displayed.
If you are not;
- a resident
- or a genuine visitor
you must not park in resident zones.
Please respect that residents need to park close to their homes at these times.
Applications for residents’ permits should continue to be made in the usual way. Officers will be available to process these as normal.
All drivers are asked to please act responsibly and continue to observe safety restrictions;
- no waiting and double yellow lines, which are there to ensure emergency/essential services can travel safely.
All Care Organisation permits have recently been renewed and have been posted for the Care Organisation to distribute them to their staff.
If you are a recognised Care Organisation who needs permits for new staff, or to advise of any changes, please contact firstname.lastname@example.org for advice.
Car parks are free until 17th May 2021. You do not need a valid permit until that date.
If you know you will need to park after that date please ensure that you purchase a permit for your parking.
Please see below information relevant to specific ticket types:
Rover /season tickets
Car parks are free until 17th May 2021 You do not need a valid permit until that date.
If you require parking after this time, you can buy these tickets in advance via Car Park Tickets and Permits - Cornwall Council
Disabled Exemption/ Adapted vehicle tickets
You should still submit an application as normal and we will process them as soon as it is possible.
Please contact us if you cannot submit an application by email for any reason.
Please submit applications for new or expired permits as normal.
Currently there may be delays in the arrival of valid V5C certificates. We need will need these for approval of various permits. Please still submit them if you have them.
We will put in place temporary measures for approval of tickets without them.
- As soon as delivery is back to normal you will be required to submit a valid V5C for your tickets to remain valid.
- It is your responsibility to only apply for a permit you are eligible.
- If the application requires a valid V5C that cannot be provided when requested, we will cancel your permit without refund.
If you have recently received a Penalty Charge notice and wish to make a challenge or appeal you should continue to do so.
If you have online access, please use the appeal online
Your case will be placed on hold until you receive a response.
The progression of cases that have been issued in the last few days will be stopped. This will prevent the charge to you increasing. Progression of all cases will re-commence on 17th May 2021.
Due to current lockdown guidance staffing levels have been affected. This has had the following impact;
- it may take longer than usual to receive a response to your question.
- Where we can we will deal with all questions as quickly as possible
- During these difficult times our priority is to assist the community.
- If you have already contacted us and your question is answered on this page, then you may not receive a personal response.
- If your query is not answered and/or you have not heard from us in within 15 working days then email the appropriate mailbox