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School Transport Guidance for Operators, Drivers and Passengers Assistants

This page provides operational information for operators, drivers and passenger assistants about home to school transport.

Cornwall Council transports 15,000 school children each day. School transport services are contracted out only to approved bus, coach, taxi and private hire car operators.

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All taxi (hackney carriage and private hire) operators and drivers must be licenced with the Council before they can operate any Cornwall Council contracts. Further information on this can be found on the Council’s licensing licensing ages.

All taxi drivers need two separate DBS checks to work on Cornwall Council contracts – a separate DBS is required in addition to that undertaken as part of the Licensing process:

  • All taxi drivers working on Cornwall Council contracts must undergo a second DBS check specifically for this work.
  • The on-line EBulk system should be used for these checks
  • New DBS checks must be carried out every 3 years and clearance must be confirmed prior to drivers working on Cornwall Council Contracts.
  • You can make significant cost savings by using the DBS update service.

For further information about the DBS process, to register with EBulk or for information on the update service please contact the passenger transport unit on 0300 1234 222 or email

Contracts are currently tendered on Sproc.Net. Please click the link below to see information on how to sign up to

Sproc.Net Registration Information

It will become mandatory for all taxi drivers working on our contracts to undergo our training course. Ultimately this training will replace the requirement for drivers to undertake the Taxi Driver NVQ course.

The training course will be divided into two different modules, delivered in half-day sessions:

  • Safeguarding
  • Contract Compliance and Customer Care

In order to book onto the course please contact the Passenger Transport Unit on 0300 1234 222.

We expect all drivers and passenger assistants to abide by our Code of Good Conduct. The below provides a guide to the best professional practice to help you achieve that aim.

These Code of Good Conducts are part of a set which also includes a behaviour code for children and young people and our expectations of families.

Communication with the PTU can be by e-mail to or by direct telephone line 0300 1234 222 which will be manned to cover emergencies and will have answer machine facility for out of office hours.  

Many bus companies will now be on the Council’s circulation list for daily e-mail notification of proposed treatments on the county road network and weather forecast.  If you do not receive this information and would like to be added to the circulation list, please do let us know.


  • It is for a Headteacher to decide whether his/her school is to close.  The Headteacher must then advise the School Emergency Team at County Hall who in turn notifies this office and local radio stations BBC Radio Cornwall, Pirate FM and Heart FM. 
  • It is for a Contractor to decide whether to operate on a day when road conditions are considered hazardous.  If a School is open and a Contractor decides not to run or modify its various services; the Contractor should inform the School and then this office. 
  • In the unlikely event of a vehicle being stranded in especially adverse conditions, it is of paramount importance that information is given to this office without delay.  Pupils must be encouraged to stay with the vehicle where their safety can be assured and their whereabouts known.

Communication with the PTU can be by e-mail to or by direct telephone line 0300 1234 222 which will be manned to cover emergencies and will have answer machine facility for out of office hours.