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Civil enforcement officers

Our civil enforcement officers enforce parking and waiting restrictions on public roads and in Council car parks. 

What civil enforcement officers can do

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Our civil enforcement officers can issue penalty charge notices if vehicles are parked illegally in areas with parking or waiting restrictions. Our civil parking enforcement procedures explain when civil enforcement officers can issue penalty charge notices.

Civil enforcement officers also look after our car parks and pay and display machines.

Our civil enforcement officers can’t:

  • Direct traffic 
  • Deal with parking offences that give you penalty points, such as blocking the road – the police handle these. You can find out more in the Devon and Cornwall police obstruction protocol.
  • Use their discretion when issuing penalty charge notices – this is to ensure everyone is treated equally 
  • Issue penalty charge notices for parking on pavements unless there are yellow line restrictions next to the pavement

Our processing staff can use their discretion if you appeal a penalty charge notice and will consider any evidence you provide.

Body Worn Video Cameras have been introduced as part of the Civil Enforcement Officers equipment. The cameras are used to improve the safety of the officers and to deter anti-social behaviour towards them. You can find out more about the the use of these cameras and how the images are stored in the Body Worn Video Camera Policy document