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Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.


Website account

For planning alerts or comments; creating epetitions; subscribing to webpages and more...

  Please note; 
If you submit a comment on a planning application your       name and address will be visible as part of the statutory public register.     Anonymous comments are not accepted.

Online job applications

Please note registering for a website account will not enable you to apply for jobs online. To do this you will need to register with the jobs system.

Self service council tax and benefits

Please note registering for a website account will not enable you to check your council tax or benefits. To do this you will need to register for self service.

Please note to ensure you use a secure password, it must contain a minimum of eight characters, at least one of which must be a symbol, for example ! @ # $ % ^ & * ? _ ~.

Need help? watch our video that takes you through the process.

Email address & password


Personal details

Your address

If your address was not found or not listed, please enter the details below

How your information will be used

All of the information you provide during the registration process will only be used for the purpose processing your registration with the website, Or to fulfil legal or regulatory requirements if necessary.

Providing this information will enable you to comment on planning applications, create e-petitions, participate in traffic consultations, subscribe to page update notifications and waste collection reminders, but your data will not be passed to those systems until you choose to use them.

If you use your website account to submit a comment on a planning application, please note that your name and address will be visible as part of the statutory public register. Anonymous comments are not accepted.

We will not share any of the information you provide during the registration process with any third parties for marketing purposes or store any of your information outside of the European Economic Area.

How your information is stored

The information you provide will be held securely by us, and will be retained until you contact us at webmanager@cornwall.gov.uk and ask us to remove it, after which it will be destroyed in a secure manner. 

Please note that deletion of website registration details will result in the removal of all your personal information from the website, however comments made on planning applications using registered personal details cannot be deleted and your details will not automatically be removed from the petitions or consultations systems.

All personal information held by Cornwall Council is held safely in a secure environment.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. 

Privacy policy

We keep our privacy notice under regular review it can be found here;


More information on Cookies can be found here;


Find out more about how we use your information

How to contact us

You can email us webmanager@cornwall.gov.uk

Please note; This account registration is not formal notification or registration of an address or an update to an address. If you wish to register a new address, apply to change or modify an address please contact addressmanagement@cornwall.gov.uk, this registration will not update your address with council services. The map location of your property is held by the Council to assist in delivery of services, particularly the emergency services. Please check that the address is recorded at the correct location by going to  http://map.cornwall.gov.uk/website/ccmap/ and searching for your address. If the location is incorrect or you have not found your address please contact us at addressmanagement@cornwall.gov.uk

For more information please see our street naming and numbering page.