Please note there is more than one type of website account

There is a different account to manage your Council tax, Business Rates or Benefits account this called a Self-service account. Use the link below to register for a Self-service account to manage these.
Register to manage your Council tax, Business or Benefits account

The form below is to register for an account to comment and track planning applications.

Password requirements

  1. Your password must contain a minimum of ten characters
  2. One of the ten characters must be a symbol, for example
    ! @ # $ % ^ & * ? _ ~.

Activating your account

Once you you have filled in the form below you will be sent an activation email. Please click on the link contained within the email to activate your account. Please do not try to login before you account has been activated or this will lock your account.

If your email provider prevents links opening within email please copy and paste the link into your browser window to activate your account.

View our help video

Email address & password
Personal details
Your address

Please note; only addresses within Cornwall will be listed, please enter your address below to continue to register if your address is outside Cornwall. If your address was not listed but is within Cornwall, please enter the details below and use our report a missing address form to let us know it was missing. Once the address management team have contacted you to let you know it has been added please amend your address from your account page.

How your information will be used

All of the information you provide during the registration process will only be used for the purpose processing your registration with the website, Or to fulfil legal or regulatory requirements if necessary.

Providing this information will enable you to comment on planning applications, create e-petitions, participate in traffic consultations, subscribe to page update notifications and waste collection reminders, but your data will not be passed to those systems until you choose to use them.

If you use your website account to submit a comment on a planning application, please note that your name and address will be visible as part of the statutory public register. Anonymous comments are not accepted.

Planning privacy policy

We will not share any of the information you provide during the registration process with any third parties for marketing purposes or store any of your information outside of the European Economic Area.

How your information is stored

The information you provide will be held securely by us, and will be retained until you contact us at and ask us to remove it, after which it will be destroyed in a secure manner. 

Please note that deletion of website registration details will result in the removal of all your personal information from the website, however comments made on planning applications using registered personal details cannot be deleted and your details will not automatically be removed from the petitions or consultations systems.

All personal information held by Cornwall Council is held safely in a secure environment.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. 

Privacy policy

We keep our privacy notice under regular review

View our privacy policy


More information on Cookies can be found on our cookies page.

How to contact us

You can email us

Please note; This account registration is not formal notification or registration of an address or an update to an address.

New address

If you wish to register a new address, apply to change or modify an address please contact, this registration will not update your address with council services.

The map location of your property is held by the Council to assist in delivery of services, particularly the emergency services. Please check that the address is recorded at the correct location by using our mapping service. 

View our maps

Search for your address. If the location is incorrect or you have not found your address please contact us at

Street naming and numbering information

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