Our Work Experience Placements

There may be teams within the Council who will be able to accommodate a work experience student that has not been included below. Please fill out an online application form stating your area of interest and we will try to accommodate your request.

Our work experience placements are in various teams across our directorates which are:

Children & Family Services provides support to children and families across Cornwall.  The Business Support and Administration Service provide essential administrative and business support to front line operational colleagues. They control and administer the systems and processes in use throughout the Service.  

What tasks will a student do or observe?

A variety of tasks, functions and learning including:

  • Shadowing at a range of meetings
  • Involvement in a large system tender process
  • Learning about and helping provide business support functions for a range of services
  • Raising and paying invoices
  • Information Governance and Complaints
  • Handling overview and discussions
  • Records Management process
  • Production and sign off of Committee Reports ahead of formal Council meetings
  • Overview of how to prepare for an inspection
  • Plus many more depending on:
    • dates of placement/s
    • timings of meetings
    • location of placement etc.

Type of placement offered:

  • Year 10/12 students
  • University
  • Back to work/ career change

Number of placements available:

We are able to accommodate more than student, ideally on different dates 

Location:

  • Penzance
  • Camborne
  • Truro
  • Bodmin

Our Service fulfils a diverse range of duties through the delivery of:

  • Environmental Health
  • Trading Standards
  • Licensing services.

We protect Cornwall’s environment and neighbourhoods from environmental or social issues. These undermine the quality of life and public health. These include

  • air quality
  • environmental crime
  • licensing
  • noise nuisance
  • dog and animal welfare
  • civil parking enforcement

We advise businesses trading in Cornwall and enforce legal compliance. We do this in order to:

  • ensure a fair trading economy
  • protect public health and
  • improve standards of animal welfare

We inspect restaurants to ensure food safety. We protect vulnerable residents from doorstep scams. We also control infectious disease.

What tasks will a student do or observe?

Office-based administrative duties including:

  • regulatory case work assessment
  • meeting / dealing with / responding to customer enquiries (with support)

Site visits (accompanied) which include:

  • regulatory inspections and investigatory work. (This is following requests for support or complaints from the public. We assess alleged breaches of regulatory compliance and how we can resolve these)
  • planned / ad-hoc regulatory compliance inspections of businesses. (For example, food hygiene / trading standards / water quality inspections)
  • community/environmental area protection work
  • patrols. (For example, dog fouling, fly tipping, air quality assessment, licensing, parking enforcement).

Type of placement offered:

  • Year 10/12 students
  • University
  • Back to work/ career change

Number of placements available:

We are able to accommodate more than one student.

Location:

  • Bodmin
  • St Austell
  • Liskeard
  • Threemilestone
  • Camborne  

Cornwall Council provides frontline customer service to the residents of Cornwall through our contact centres.

What tasks will a student do or observe?

The student would get an understanding of what is involved in working in a contact centre and delivering customer service. It would provide the student with an oversight of the services the council offers to its residents. Students also helps the council get valuable insight into how we can adapt these services to address the needs of younger customers. Students will get to:

  • Answer the phones to customer queries and provide advice
  • Answer web chat queries
  • Sending queries to services following customer contact

Type of placement offered:

Year 10 / 12 students

Number of placements:

We are able to offer more than one placement, but can only take one student at a time. 

Location:

Dolcoath - Camborne

The Contract and Supplier Relationship Management Team provide professional commercial advice to contract managers around the Council. The Council spends around £500million each year with our suppliers. It is our responsibility to ensure their contracts are managed effectively.

What tasks will a student do or observe?

Shadowing members of our team conducting commercial contract management. Undertaking a small piece of work around contract and supplier relationship management if time allows.

Number of available placements: 1

Type of placement offered:

  • Year 12 students
  • University
  • People looking to get back into work/ career change  

Location:

New County Hall Truro  

We are Cornwall Fire, Rescue and Community Safety (CFRCS). We are the statutory fire and rescue service covering Cornwall. The service is administered by Cornwall Council. We have a new Service Headquarters (SHQ) at Tolvaddon, which opened in 2015.

CFRCS Service operates 31 community fire stations, of which:

  • 2 are crewed day and night (wholetime)
  • 5 are day-crewed (Monday to Sunday, 07:00 to 19:00)

The remaining 24 are crewed by on-call firefighters. These are people who live near to their local fire station. On-call firefighters can arrive at their station within five minutes of a call being received. Newquay Fire Station is changed to a wholetime structure during the summer period. This is due to an influx in visitors during the summer months.

Around 730 people work in the Service. This is split between operational staff and a range of support staff including:

  • business support
  • health and safety
  • equality and diversity
  • training and development
  • engineering and workshops
  • procurement
  • critical control
  • performance and
  • support for our people

The work we do is extremely varied and includes:

  • fighting fires
  • rescuing people
  • attending road traffic collisions
  • promoting community safety to the wider communities within Cornwall

What tasks will a student do or observe?

A work experience placement with CFRCS is an opportunity for you to find out more about the role of the modern Firefighter.  You will learn about the service, how it works and the roles and services it provides.  

Being a firefighter is not just about fires. An important part of today's fire service is fire prevention and education.  Fighting fires can in fact be just a small part of everyday work. When an emergency does occur firefighters are fully trained and equipped to deal with a range of emergencies:

  • road, rail or air collisions
  • flooding
  • chemical spills
  • rescuing people trapped in lifts or other confined spaces and
  • any other emergency situations

To help us with our selection process you will need to complete a supporting statement’.  

Number of available placements: 4

Date of placement:

July 2019  

Location:

Truro Community Fire Station

Cornwall Fire & Rescue Engineering workshop provides fleet maintenance for all of Cornwall fire appliances and associated equipment.

What tasks will a student do or observe?

The team of workshop technicians carry out a wide range of repairs and schedule servicing. The student would be working with 1 or 2 of the technicians. They will be carrying out a range of tasks and would be a hands on experience. This will ensure that they gained as much experience of work in a repair workshop whilst they are with us. Our work is also carried out on stations, so the student would be able to see this side of our work.

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Number of available placements:

We are able to accomodate a number of students but only 2 at any given time to allow adequate time for each student. 

Location:

Fire engineering workshops, Tolvaddon Fire Station  

The Customer Access and Digital Services Training Team delivers training on a wide variety of subjects to over 600 people within the Customers and Communities Directorate. As well as training technical courses on Council Tax, Housing Benefits and Microsoft products, the team has written bespoke packages in Customer Care, Team Building and Conflict Resolution.

What tasks will a student do or observe?

Students will have the opportunity to observe training sessions (where possible), design training materials, observe team members and generally get involved with the team as a whole.

Number of available placements: 2

Type of placement offered:

  • Year 10 / 12 students
  • University
  • People looking to get back into work/ career change

Location:

Camborne

Work Experience would take place in the Customer and Support Services Directorate of the Council. This includes the functions of:

  • HR & Finance
  • Procurement and Proejcts
  • Legal & Governance
  • Strategy Communications and Engagement
  • Revenues and Benefits
  • IT services
  • and more

We have 3 business support teams across the directorate. We offer opportunities in various parts of the directorate. This helps to understand how consistent practices can be helpful. It also helps to show differences in how we support our colleagues where appropriate.

What tasks will a student do or observe?

Business Support functions including:

  • taking phone calls
  • ordering stationery
  • learning about how we support freedom of information and data protection
  • how the PAs work to support the Service Directors
  • basic administrative tasks such as printing and copying
  • booking meetings and
  • helping organise travel and events

Number of placements:

More than one placement, but no more than two students at a time

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

New County Hall Truro

The Customer Standards and Digital Servicve is made up of four teams;

  • Digital Inclusion – Delivering training to residents who do not have the confidence or skills to use the internet.  Supporting the growing digital champions framework wih partners across the whole County.
  • Web team – Corporate management of the website and intranet including approving content and structure, user experience and form development
  • Customer Standards – ensuring that the council has a clear set of standards when dealing with customers including the customer service promise.  Ensuring that we are measuring our performance against these standards
  • Channel Optimisation – changing the way that our customers use our services by developing new and more efficient ways.  Developing online services which residents can access to receive services.  This team also deliver document scanning, despatch(postal) services and physical document handling.

What tasks will a student do or observe?

Customer Standards and Digital:

  • Evidence and data gather will ensure the applicant has a strong grounding in the profile of our customers as well a strong understanding of their experience of our services at present- the applicant will work with Standards and digital:
  •  To review the customer experience and then develop a plan that will enable us to improve that experience.
  • Best practice gathering from other authorities and  the commercial sector, customer journey mapping, data analysis to review customer trends.
  •  Reviewing web content and making recommendation on how the customer experience could be improve.
  • Develop communications and marketing materials 
  •  Develop a social media campaign that improves the customer experience
  • Develop a communications plan that promotes the number of adults assisted on line-line services
  • Gain knowledge and experience of an operational working of a large corporate website; reviews of content; creation of content; user testing of online services, review of customer complaints status as well as feedback data to produce areas of concern and where we should concentrate our efforts
  • Review contact centre feedback data and develop a 10 step guide based on the lesson learnt.
  • Attending committee meetings to gain an understanding of the decision making process.
  • Supporting a project that is encouraging our customers to get on line.

The week will cumulated in a report and a presentation on the applicants finding.

Digital Inclusion –

  • observe training sessions and help prepare/review training sessions
  • collate and review feedback; help support the delivery of the sessions

Based on the applicants skill set this programme will tailored to their knowledge and experience and at present should only be taken as indicative.

Number of available placements: 1

Type of placement offered

  • University
  • People looking to get back into work or Career change

Date of placement:

  • November 2018
  • December 2018
  • January 2019
  • February 2019

Location:

  • New County Hall - Truro
  • Dolcoath - Camborne
  • Threemilestone  

The PDH service runs the postal service within Cornwall Council. It ensures the efficient movement of Inbound and Outbound mail from the major sites. The team also scan and index work for multiple service lines.

What tasks will a student do or observe?

The student will learn how to sort mail in a post room environment and understand how post is managed in a multi site business.  Basic admin tasks including opening and sorting post and prepping in readiness for scanning.

Type of placement offered:

People looking to get back into work or career change.  

Number of available placements: 1 at any given time

Location:

  • Threemilestone
  • New County Hall Truro

The overarching vision of the Environment Service is:

  • to work with partners and volunteers
  • to embed and promote the principles and aspirations of the Environmental Growth Strategy in all Council delivered services

These principles are: to protect, maintain and grow Cornwall’s environment.

Services include:

  • managing the contract for waste collection
  • waste disposal
  • recycling
  • street & beach cleaning
  • RNLI lifeguarding
  • countryside and public rights of way
  • public spaces
  • trees
  • Areas of Outstanding Natural Beauty (AONB’s)
  • Penmount Crematorium
  • maritime and harbours
  • archaeology
  • environment strategy (including flooding, coastal, rural and historic environment policy)
  • service business support.

What tasks will a student do or observe?

Learn about and get experience of how Cornwall Council sets and delivers it’s:

  • environment strategies
  • projects
  • contracts
  • operational activities

Students will also learn the administrative tasks involved in running a busy and productive service. They will help to ensure a green and prosperous Cornwall for all.

Type of placement offered:

  • Year 10 / 12 students
  • University
  • People looking to get back into work or career change

Number of placements available:

  • Maritime - 1
  • Environment - 1

Location:

Truro and site visits across Cornwall

Cornwall’s Family Hubs support children, young people and their families pre-birth to 25 years.

There are six Family Hub cluster areas in Cornwall. Each delivers services to offer help with:

  • Relationship and Parenting Support
  • Child and Family Health
  • Supporting Families with Complex Needs 
  • Supporting Vulnerable Children Through High Quality Education
  • Employment and Training Support

What tasks will a student do or observe?

Visits at Family Hubs, spokes and at community venues

Learning and development opportunities through:

  • Shadow planning sessions for delivery of parenting programmes 
  • Support with preparation and collating of course materials and handouts 
  • Shadow delivery of antenatal programme 
  • Shadow activities related to delivery of Healthy Child programme. (These include baby weighing clinics and 'Ready Steady Eat'). 
  • Assist with administrative tasks 
  • Support reception tasks and activities
  • Research appropriate materials and develop promotional displays 
  • Work on creating welcoming environment at hubs and spokes

Type of placement offered

  • Year 10 students
  • 12 students (DBS required)
  • University (DBS required)
  • People looking to get back into work or career change (DBS required)

Number of placements available

We are able to accommodate more than one student but only one student at any given time.

Location

Hayle Family Hub with visits across the reach area.

The service provides all financial support to the Council. This includes:

  • our statutory accounts
  • monthly management accounts
  • income collection
  • governance arrangements
  • bank reconciliation and
  • finance systems support

We are a very large team made up of discrete units.

What tasks will a student do or observe?

 Students will spend time in 5 different teams across Finance:

  • Accountancy team
  • Finance systems and support team
  • Business support
  • Technical finance team
  • Income and reconciliations team

Number of available placements: 2

Type of placement offered:

  • Year 10/ 12 students
  • University students
  • People looking to get back into work or career change

Location:  

New County Hall Truro

Healthy Cornwall is a service within Cornwall Council’s Wellbeing and Public Health Service which promotes healthier lifestyles through a number of community programmes, workplace health programmes and partner organisations e.g. NHS.

What tasks will a student do or observe?

  • Stop Smoking Service
  • Healthy Weight Programme
  • Training
  • Healthy Workplace Programme
  • Healthy Schools Programme
  • Healthy Under 5s and Pregnancy

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Number of placements available: 3

Location:

Throughout Cornwall and Basset Centre, Camborne

 

The HSW team provide health and safety support to the council. They provide occupational health services and undertake workplace health promotion initiatives.

What tasks will a student do or observe?

Potential to:

  • observe health and safety site visits
  • participate in training and
  • deliver health promotion activities

Number of available placements: 2

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

Fowey Building, New County Hall, Truro. with potential for visits at other work locations.

The Human Resources and Organisational Development (HR and OD) Service develops our organisation through our people to be the best we can be.

The service supports the organisation to become the first choice provider of quality and highly regarded people management, development and wellbeing services to Cornwall Council and to organisations delivering public services in Cornwall.

The service is provided by several teams which include our Strategic HR Business Partners, Talent and Development Team, Employment and Reward Team, Employee Relations Team, Resourcing, Health, Safety and Wellbeing Team, Safeguarding Team and Organisational Development Team.

What tasks will a student do or observe?

A work experience placement with HR&OD is an opportunity for you to find out more about the role that HR&OD has in the organisation, find out more about the service, how it works as well as the roles and services it provides to the residents of Cornwall.

Students will also learn the administrative tasks involved in running a busy and productive service. They will help to ensure a green and prosperous Cornwall for all.

Tasks could include:

  • help with supporting the Councils apprentices
  • basic administrative tasks such as printing, copying and scanning
  • attend meetings and help with minutes and filling
  • help with organising training for employees
  • prepare information for team events
  • contribute to any projects that are taking place

Number of available placements: 2

Type of placement offered

  • Year 10 / 12
  • University
  • People looking to get back into work/ career change

Location

New County Hall, Truro

We provide advice on Information Governance, Freedom of Information, Complaints and Ethical Standards. This is not the technical side of Information Governance but the legal side.  

What tasks will a student do or observe?

  • Assist with the handling of requests for information, from individuals or companies.  This relates to both the Freedom of Information Act, the General Data Protection Regulation and the Data Protection Act. 
  • Undertake risk assessments on information governance matters
  • Assist with Code of Conduct training (if there is training running at the time)
  • Assist with administration of the ethical standards regime

Number of available placements: 1

Type of placement offered

  • University
  • People looking to get back into work / career change

Location

  • New County Hall, Truro

Cornwall Council Information Services support a large, diverse enterprise IT infrastructure. We deliver services to staff working in over 200 locations. We also provide a variety of systems for use by the general public. We are currently entering an exciting period of technical change and innovation within the Council. This will see dramatic change in the delivery of IT in the Council.

What tasks will a student do or observe?

  • You'll get to observe most of our operational teams. You will predominantly be placed with a team that carries out onsite support and installation of hardware and software
  • You'll be working within the office in Truro as well as visiting Cornwall Council sites with members of the team
  • Where possible you will be able to carry out tasks within the team under supervision

Number of avilable placements: 6

Type of placement offered

  • Year 10/12 students
  • University
  • People looking to get back into work or career change

Location

Old County Hall Truro

The strategic mission for the Internal Audit, Risk and Insurance Service is to enhance and protect the Council and its associated entities’ value. We do this by providing risk based and objective assurance, advice and insight.

This is achieved by providing an innovative and value for money advisory, assurance, risk management and investigation service. This improves the effectiveness of the Council’s risk management, control and governance processes. This also contributes to the achievement of the Council’s objectives. The delivery of the service is governed by professional standards. It is consistent with the prescribed audit framework. We do this by:

  • Delivering the agreed risk based internal audit, counter fraud and housing tenancy fraud annual plans. These are aligned to the Council’s priorities and objectives.
  • Leading and driving the embedding of enterprise risk management across the Council. This is done through the development and provision of quality risk management frameworks, training, support and guidance to Members and staff.
  • Robustly investigating all cases of suspected fraud and enhancing arrangements for raising fraud awareness within the Council and other stakeholders.
  • Developing our staff by supporting their continuous professional development activities and providing additional training as identified by the skills audit.

What tasks will a student do or observe?

  • Collect and analyse data to provide reports for services to utilise in decision making and measuring results.
  • Use data and analytics to help enhance operational efficiency and facilitate decision making in the audit process and other support services.
  • Identify patterns, trends and present actionable insights from large datasets helping influence business processes.
  • Work alongside the Data Analyst to develop a data warehouse according to functional specifications.
  • Secure data in accordance with the Council’s Information Security and Information Management policies.
  • Support the completion of audits in compliance with the audit brief, associated audit programmes and timescales using audit software, in order to assess the control exercised in the Authority and other bodies.
  • Carry out allocated audit work promptly in accordance with predetermined timescales.

Number of avilable placements: 2

Type of placement offered

  • University
  • People looking to get back into work or career change

Location

Dalvenie House, New County Hall, Truro 

Our Service incorporates Food Safety, Port Health, Health & Safety, Trading Standards, Licensing as well as Community Protection (eg abandonned Vehicles, stray dogs, noise complaints etc) and Environmental Protection (eg contaminated land, private water supplies, pollution prevention and control).

What tasks will a student do or observe?

The student would be based mainly at Dolcoath Avenue, as the Systems team is an office-based team. However, there would also be an opportunity for the student to do a couple of hours job shadowing in the Technical Support team (Technical Support are front end users of the database we support, and they are also based at Dolcoath).

There may also be an opportunity to accompany an Officer for a couple of hours as they carry out duties in the Camborne area (eg stray dogs, environmental patrols relating to fly tipping, abandoned vehicles etc).

Activities a student could observe when sat with us in the Systems team are: sql reporting writing, database systems administration, data manipulation in excel. Activities a student could undertake are: general admin, basic data manipulation in excel.

Number of available placements: 2

Type of placement offered

  • Year 10/12
  • University
  • People looking to get back into work/ career change

Location

  • Camborne

Unfortunately due to confidentiality and the sensitive nature of the work it is difficult to offer work experice placements in a social care setting. We may be able to offer you an opportunity where you can meet with one of the professionals to find out more information.

Or if you are interested we participate in RCHT Treliske's Health and Social Care work experience week. One of the days there concentrates on social care. They offer various weeks of work experience between October and July.  If you are in Year 10 and you are interested in participating in this programme please contact your schools work experience co-ordinator. For all other students you can apply via their website.   

 The Transport Planning and Strategy team are responsible for all aspects of transport planning and strategy.

What tasks will a student do or observe?

  • Liaison with the parking team
  • Liaison with Community Link Officer(s)  re Community Network Area(s)
  • Review traffic element of town planning schemes
  • Visit to the spaceport, airport and/or enterprise zone
  • Site visit to specific road building scheme(s)
  • Liaison with One Public Transport Scheme for Cornwall project officer(s)
  • Visit to a rail scheme
  • Review road safety initiative(s)
  • Spend time with Sustrans officers re cycling and walking
  • Review community transport initiative(s)
  • Shadowing transport officers
  • Attending meetings / presentations
  • Administrative tasks (e.g., meeting room bookings)
  • Assist in small, time limited projects
  • Attending workshops and promotions (e.g., cycling promotion with Sustrans)

Number of available placements: 1 per year

Type of placement offered

  •  Year 12 students
  • University

Opportunities would be most appropriate for students that intend to work in transport and/or study a human geography type subject.  Please note that these placements will not be trade related – i.e, they will be office based and not site based.

Location

Pydar House, Truro

The Disabled Children and Therapy Service offers a range of statutory and non-statutory support to children and young people across the county who have a developmental delay, condition or disability that means more specialist support is required.

What tasks will a student do or observe?

  • Time with Occupational Therapists, supporting them in review and cataloguing of equipment, with the opportunity to discuss their work and how equipment is deployed in detail during the day.
  • Shadow a Portage worker at portage play group and possibly a home visit.
  • Shadow a SCIP worker (Supporting Change in Partnership) preparing resources and possibly at a home visit or TAC meeting if available.
  • Time with social work team with the possibility of attending a team meeting, peer supervision, Signs of Safety discussion, completing the Neglect Tool, meeting transition social worker.
  • Mock application and job interview.
  • Visit to overnight short break provision (social care and health provisions)
  • Visit to a special school
  • Explore career pathways
  • Opportunity to shadow Head of Disabled Children & Therapy Service if appropriate opportunity arises (ie SEND Board)

Number of available placements: 1 at any given time

Type of placement offered

  •  Year 10 students
  • Year 12 students

Location

  • Chy Trevail Bodmin