Our Work Experience Placements

There may be teams within the Council who will be able to accommodate a work experience student that has not been included below. Please fill out an online application form stating your area of interest and we will try to accommodate your request.

Our work experience placements are in various teams across our directorates which are:

Cornwall Council provides frontline customer service to the residents of Cornwall through our contact centres.

What tasks will a student do or observe?

The student would get an understanding of what is involved in working in a contact centre and delivering customer service. It would provide the student with an oversight of the services the council offers to its residents. Students also helps the council get valuable insight into how we can adapt these services to address the needs of younger customers. Students will get to:

  • Answer the phones to customer queries and provide advice
  • Answer web chat queries
  • Sending queries to services following customer contact

Type of placement offered:

Year 10 / 12 students

Number of placements:

We are able to offer more than one placement, but can only take one student at a time. 

Location:

Dolcoath - Camborne

The Contract and Supplier Relationship Management Team provide professional commercial advice to contract managers around the Council. The Council spends around £500million each year with our suppliers. It is our responsibility to ensure their contracts are managed effectively.

What tasks will a student do or observe?

Shadowing members of our team conducting commercial contract management. Undertaking a small piece of work around contract and supplier relationship management if time allows.

Number of available placements: 1

Type of placement offered:

  • Year 12 students
  • University
  • People looking to get back into work/ career change  

Location:

New County Hall Truro  

Cornwall Fire & Rescue Engineering workshop provides fleet maintenance for all of Cornwall fire appliances and associated equipment.

What tasks will a student do or observe?

The team of workshop technicians carry out a wide range of repairs and schedule servicing. The student would be working with 1 or 2 of the technicians. They will be carrying out a range of tasks and would be a hands on experience. This will ensure that they gained as much experience of work in a repair workshop whilst they are with us. Our work is also carried out on stations, so the student would be able to see this side of our work.

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Number of available placements:

We are able to accomodate a number of students but only 2 at any given time to allow adequate time for each student. 

Location:

Fire engineering workshops, Tolvaddon Fire Station  

The Customer Access and Digital Services Training Team delivers training on a wide variety of subjects to over 600 people within the Customers and Communities Directorate. As well as training technical courses on Council Tax, Housing Benefits and Microsoft products, the team has written bespoke packages in Customer Care, Team Building and Conflict Resolution.

What tasks will a student do or observe?

Students will have the opportunity to observe training sessions (where possible), design training materials, observe team members and generally get involved with the team as a whole.

Number of available placements: 2

Type of placement offered:

  • Year 10 / 12 students
  • University
  • People looking to get back into work/ career change

Location:

Camborne

Work Experience would take place in the Customer and Support Services Directorate of the Council. This includes the functions of:

  • HR & Finance
  • Procurement and Proejcts
  • Legal & Governance
  • Strategy Communications and Engagement
  • Revenues and Benefits
  • IT services
  • and more

We have 3 business support teams across the directorate. We offer opportunities in various parts of the directorate. This helps to understand how consistent practices can be helpful. It also helps to show differences in how we support our colleagues where appropriate.

What tasks will a student do or observe?

Business Support functions including:

  • taking phone calls
  • ordering stationery
  • learning about how we support freedom of information and data protection
  • how the PAs work to support the Service Directors
  • basic administrative tasks such as printing and copying
  • booking meetings and
  • helping organise travel and events

Number of placements:

More than one placement, but no more than two students at a time

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

New County Hall Truro

The Customer Standards and Digital Service is made up of four teams;

  • Digital Inclusion – Delivering training to residents who do not have the confidence or skills to use the internet.  Supporting the growing Digital Champions Framework with partners across the whole County.
  • Web team – Corporate management of the website and intranet including approving content and structure, user experience and form development
  • Customer Standards – ensuring that the Council has a clear set of standards when dealing with customers including the customer service promise.  Ensuring that we are measuring our performance against these standards.
  • Channel Optimisation – changing the way that our customers use our services by developing new and more efficient ways. Developing online services which residents can access to receive services.  This team also deliver document scanning, despatch (postal) services and physical document handling.

What tasks will a student do or observe?

  • Evidence and data gathering will ensure the applicant has a strong grounding in the profile of our customers as well a strong understanding of their experience of our services at present.
  • To review the customer experience and then develop a plan that will enable us to improve that experience.
  • Best practice gathering from other authorities and the commercial sector, customer journey mapping, data analysis to review customer trends.
  • Reviewing web content and making recommendations on how the customer experience could be improved.
  • Develop communications and marketing materials 
  • Develop a social media campaign that improves the customer experience
  • Develop a communications plan that promotes the number of adults assisted on-line services
  • Gain knowledge and experience of operational working of a large corporate website; reviews of content; creation of content; user testing of online services, review of customer complaints status as well as feedback data to produce areas of concern and where we should concentrate our efforts
  • Review contact centre feedback data and develop a 10 step guide based on the lesson learnt.
  • Attending committee meetings to gain an understanding of the decision making process.
  • Supporting a project that is encouraging our customers to get online.

The week will cumulate in a report and a presentation on the applicant's findings.

Digital Inclusion:

  • observe training sessions and help prepare/review training sessions
  • collate and review feedback; help support the delivery of the sessions

Based on the applicant's skill set this programme will tailored to their knowledge and experience and at present should only be taken as indicative.

Number of available placements: 1

Type of placement offered

  • University
  • People looking to get back into work or career change

Location:

  • New County Hall - Truro
  • Dolcoath - Camborne
  • Threemilestone  

The PDH service runs the postal service within Cornwall Council. It ensures the efficient movement of Inbound and Outbound mail from the major sites. The team also scan and index work for multiple service lines.

What tasks will a student do or observe?

The student will learn how to sort mail in a post room environment and understand how post is managed in a multi site business.  Basic admin tasks including opening and sorting post and prepping in readiness for scanning.

Type of placement offered:

People looking to get back into work or career change.  

Number of available placements: 1 at any given time

Location:

  • Threemilestone
  • New County Hall Truro

Healthy Cornwall supports people who live and work in Cornwall with a range of lifestyle advice.

What tasks will a student do or observe?

  • Stop Smoking Service
  • Healthy Weight Programme
  • Training
  • Healthy Workplace Programme
  • Healthy Schools Programme
  • Healthy Under 5s and Pregnancy
  • A mini project to reduce underused items in our library of resources, identifying and offering them to the last known user

Number of placements available: 3

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

  • Basset Centre, Camborne, 1st Floor

The HSW team provide Health and safety advice and Occupational Health Services to the Council and other organisations on a commercial basis

What tasks will a student do or observe?

Potential to:

  • Health and Safety Auditing
  • Health and Safety Training
  • Health Surveillance Medicals
  • Health Promotion Activities

Number of available placements: 1

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

New County Hall, Truro. Potential travelling with officers throughout the county

The Human Resources and Organisational Development (HR and OD) Service develops our organisation through our people to be the best we can be.

The service supports the organisation to become the first choice provider of quality and highly regarded people management, development and wellbeing services to Cornwall Council and to organisations delivering public services in Cornwall.

The service is provided by several teams which include our Strategic HR Business Partners, Talent and Development Team, Employment and Reward Team, Employee Relations Team, Resourcing, Health, Safety and Wellbeing Team, Safeguarding Team and Organisational Development Team.

What tasks will a student do or observe?

A work experience placement with HR&OD is an opportunity for you to find out more about the role that HR&OD has in the organisation, find out more about the service, how it works as well as the roles and services it provides to the residents of Cornwall.

Students will also learn the administrative tasks involved in running a busy and productive service. They will help to ensure a green and prosperous Cornwall for all.

Tasks could include:

  • help with supporting the Councils apprentices
  • basic administrative tasks such as printing, copying and scanning
  • attend meetings and help with minutes and filling
  • help with organising training for employees
  • prepare information for team events
  • contribute to any projects that are taking place

Number of available placements: 2

Type of placement offered

  • Year 10 / 12
  • University
  • People looking to get back into work/ career change

Location

New County Hall, Truro

We provide advice on Information Governance, Freedom of Information, Complaints and Ethical Standards. This is not the technical side of Information Governance but the legal side.  

What tasks will a student do or observe?

  • Assist with the handling of requests for information, from individuals or companies.  This relates to both the Freedom of Information Act, the General Data Protection Regulation and the Data Protection Act. 
  • Undertake risk assessments on information governance matters
  • Assist with Code of Conduct training (if there is training running at the time)
  • Assist with administration of the ethical standards regime

Number of available placements: 1

Type of placement offered

  • University
  • People looking to get back into work / career change

Location

  • New County Hall, Truro

Cornwall Council Information Services support a large, diverse enterprise IT infrastructure. We deliver services to staff working in over 200 locations. We also provide a variety of systems for use by the general public. We are currently entering an exciting period of technical change and innovation within the Council. This will see dramatic change in the delivery of IT in the Council. 

What tasks will a student do or observe?

  • You'll get to observe most of our operational teams. You will predominantly be placed with a team that carries out onsite support and installation of hardware and software
  • You'll be working within the office in Truro as well as visiting Cornwall Council sites with members of the team
  • Where possible you will be able to carry out tasks within the team under supervision

Number of avilable placements: 6

Type of placement offered

  • Year 10/12 students
  • University
  • People looking to get back into work or career change

Location

Old County Hall, Truro

Our Service incorporates Food Safety, Port Health, Health & Safety, Trading Standards, Licensing as well as Community Protection (eg abandonned Vehicles, stray dogs, noise complaints etc) and Environmental Protection (eg contaminated land, private water supplies, pollution prevention and control).

What tasks will a student do or observe?

The student would be based mainly at Dolcoath Avenue, as the Systems team is an office-based team. However, there would also be an opportunity for the student to do a couple of hours job shadowing in the Technical Support team (Technical Support are front end users of the database we support, and they are also based at Dolcoath).

There may also be an opportunity to accompany an Officer for a couple of hours as they carry out duties in the Camborne area (eg stray dogs, environmental patrols relating to fly tipping, abandoned vehicles etc).

Activities a student could observe when sat with us in the Systems team are: sql reporting writing, database systems administration, data manipulation in excel. Activities a student could undertake are: general admin, basic data manipulation in excel.

Number of available placements: 2

Type of placement offered

  • Year 10/12
  • University
  • People looking to get back into work/ career change

Location

  • Camborne

 The Transport Planning and Strategy team are responsible for all aspects of transport planning and strategy.

What tasks will a student do or observe?

  • Liaison with the parking team
  • Liaison with Community Link Officer(s)  re Community Network Area(s)
  • Review traffic element of town planning schemes
  • Visit to the spaceport, airport and/or enterprise zone
  • Site visit to specific road building scheme(s)
  • Liaison with One Public Transport Scheme for Cornwall project officer(s)
  • Visit to a rail scheme
  • Review road safety initiative(s)
  • Spend time with Sustrans officers re cycling and walking
  • Review community transport initiative(s)
  • Shadowing transport officers
  • Attending meetings / presentations
  • Administrative tasks (e.g., meeting room bookings)
  • Assist in small, time limited projects
  • Attending workshops and promotions (e.g., cycling promotion with Sustrans)

Number of available placements: 1 per year

Type of placement offered

  •  Year 12 students
  • University

Opportunities would be most appropriate for students that intend to work in transport and/or study a human geography type subject.  Please note that these placements will not be trade related – i.e, they will be office based and not site based.

Location

Pydar House, Truro

Children and Family Services provides support to children and families across Cornwall. The Business Support and Administration Service provide essential administrative and business support to frontline operational colleagues and control and administer the systems and processes in use throughout the Service.       

What tasks will a student do or observe?

 A variety of tasks, functions and learning including:

  • Shadowing at a range of meetings 
  • Involvement in a large system tender process
  • Learning about and helping provide business support functions for a range of services
  • Raising and paying invoices
  • Information Governance and Complaints Handling overview and discussions
  • Records Management process
  • Production and sign off of comitee reports ahead of formal Council meetings
  • Overview of how to prepare for an inspection
  • Plus many more depending on dates of placement/s, timings of meetings, location of placement etc.

Number of available placements: We are able to accomodate more than one student, but this would ideally be on different dates

Type of placement offered

  • Year 10
  • Year 12
  • University
  • Back to Work

Location

  • Truro
  • Camborne
  • Penzance
  • Bodmin