Our Work Experience Placements

There may be teams within the Council who will be able to accommodate a work experience student that has not been included below. Please fill out an online application form stating your area of interest and we will try to accommodate your request.  We also have Placements for individuals from diverse groups

Our work experience placements are in various teams across our directorates which are:

Children and Family Services provides support to children and families across Cornwall. The Business Support and Administration Service provide essential administrative and business support to frontline operational colleagues and control and administer the systems and processes in use throughout the Service.       

Tasks you might do or observe

 A variety of tasks, functions and learning including:

  • Shadowing at a range of meetings 
  • Involvement in a large system tender process
  • Learning about and helping provide business support functions for a range of services
  • Raising and paying invoices
  • Information Governance and Complaints Handling overview and discussions
  • Records Management process
  • Production and sign off of comitee reports ahead of formal Council meetings
  • Overview of how to prepare for an inspection
  • Plus many more depending on dates of placement/s, timings of meetings, location of placement etc.

Number of available placements: We are able to accomodate more than one student, but this would ideally be on different dates

Type of placement offered

  • Year 10
  • Year 12
  • University
  • Back to Work

Location

  • Truro
  • Camborne
  • Penzance
  • Bodmin 

Business Support for the Education Service provide support to:

  • Education Welfare
  • Elective Home Education
  • SEND
  • Music Hub
  • Cornwall Outdoors
  • Education Business Partnership
  • Data and Statistics
  • Nursery Funding

Tasks you might do or observe

We can give the student a vast array of experience in all areas of education business support based around the county - too much to list!

Type of placement offered:

  • Year 10
  • College
  • University
  • Children in care, care leavers, long term unemployed and those with disabilities

 Location

Flexible around Cornwall

Truro, NCH (But cover work around the county

Civil Parking Enforcement is responsible for the enforcement of all parking restrictions, both on-street and within Cornwall Council car parks.  Providing multi-skilled officers for community enforcement including littering, dog fouling and dogs on beaches

Tasks you might do or observe

  • Shadowing officers on foot patrol across Cornwall
  • Shadowing officers attending Pay and Display machine faults
  • Responding to officers queries on the phone
  • Stock Taking
  • Support Admin Team in the day to day running of the back office function

Person Specification

  • Team player
  • Positive attitude
  • Good communication skills
  • Good organisational skills
  • Ability to follow instructions
  • Flexible and adaptable

Location

Circuit House, Truro

Commissioning is the process of identifying needs within the population and developing policy directions, service models and the market, to meet those needs in the most appropriate and cost effective way.

Commissioners assess the needs of our local population by designing, delivering and reviewing services to ensure good outcomes for Children and Families.  By putting children and people at the heart of commissioning we work to:

  • Co produce our approach with children, adults, providers and partners
  • Create ambitions and transformation solutions
  • Provide choice and opportunities for local children and adults in every aspect of their lives
  • Making sure any changes are evidence based
  • Making the best use of our collective resources
  • Be open and transparent
  • Be flexible and responsive

Tasks you might do or observe

  • Observation and inclusion in contract review meetings, team meetings and strategic decisions
  • Writing minutes / action plans and general admission
  • Observations of presentations, providing feedback to the team
  • Developing documents for commissioning activites with Children and Families

Type of placement offered

  • University
  • Career change / Back to work

Location

New County Hall, Truro

Our Service fulfils a diverse range of duties through the delivery of:

  • Environmental Health
  • Trading Standards
  • Licensing services.

We protect Cornwall’s environment and neighbourhoods from environmental or social issues. These undermine the quality of life and public health. These include

  • air quality
  • environmental crime
  • licensing
  • noise nuisance
  • dog and animal welfare
  • civil parking enforcement

We advise businesses trading in Cornwall and enforce legal compliance. We do this in order to:

  • ensure a fair trading economy
  • protect public health and
  • improve standards of animal welfare

We inspect restaurants to ensure food safety. We protect vulnerable residents from doorstep scams. We also control infectious disease.

Tasks you might do or observe

Office-based administrative duties including:

  • regulatory case work assessment
  • meeting / dealing with / responding to customer enquiries (with support)

Site visits (accompanied) which could include:

  • regulatory inspections and investigatory work. (This is following requests for support or complaints from the public. We assess alleged breaches of regulatory compliance and how we can resolve these)
  • planned / ad-hoc regulatory compliance inspections of businesses. (For example, food hygiene / trading standards / water quality inspections)
  • community/environmental area protection work
  • monitoring visits and patrols. (For example, dog fouling, fly tipping, air quality assessment, licensing, parking enforcement).

Type of placement offered:

  • Year 10/12 students
  • University
  • Back to work/ career change

Number of placements available:

We are able to accommodate more than one student.

Location:

  • Bodmin
  • St Austell
  • Liskeard
  • Threemilestone
  • Camborne  

Cornwall Council provides frontline customer service to the residents of Cornwall through our contact centres.

Tasks you might do or observe

The student would get an understanding of what is involved in working in a contact centre and delivering customer service. It would provide the student with an oversight of the services the council offers to its residents. Students also helps the council get valuable insight into how we can adapt these services to address the needs of younger customers. Students will get to:

  • Answer the phones to customer queries and provide advice
  • Answer web chat queries
  • Sending queries to services following customer contact

Type of placement offered:

Year 10 / 12 students

Number of placements:

We are able to offer more than one placement, but can only take one student at a time. 

Location:

Dolcoath - Camborne

The Contract and Supplier Relationship Management Team provide professional commercial advice to contract managers around the Council. The Council spends around £500million each year with our suppliers. It is our responsibility to ensure their contracts are managed effectively.

Tasks you might do or observe

Shadowing members of our team conducting commercial contract management. Undertaking a small piece of work around contract and supplier relationship management if time allows.

Number of available placements: 1

Type of placement offered:

  • Year 12 students
  • University
  • People looking to get back into work/ career change  

Location:

New County Hall Truro  

Cornwall Fire & Rescue Engineering workshop provides fleet maintenance for all of Cornwall fire appliances and associated equipment.

Tasks you might do or observe

The team of workshop technicians carry out a wide range of repairs and schedule servicing. The student would be working with 1 or 2 of the technicians. They will be carrying out a range of tasks and would be a hands on experience. This will ensure that they gained as much experience of work in a repair workshop whilst they are with us. Our work is also carried out on stations, so the student would be able to see this side of our work.

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Number of available placements:

We are able to accomodate a number of students but only 2 at any given time to allow adequate time for each student. 

Location:

Fire engineering workshops, Tolvaddon Fire Station  

We are Cornwall Fire, Rescue and Community Safety (CFRCS). We are the statutory fire and rescue service covering Cornwall. The service is administered by Cornwall Council. We have a new Service Headquarters (SHQ) at Tolvaddon, which opened in 2015.

CFRCS Service operates 31 community fire stations, of which:

  • 2 are crewed day and night (wholetime)
  • 5 are day-crewed (Monday to Sunday, 07:00 to 19:00)

The remaining 24 are crewed by on-call firefighters. These are people who live near to their local fire station. On-call firefighters can arrive at their station within five minutes of a call being received. Newquay Fire Station is changed to a wholetime structure during the summer period. This is due to an influx in visitors during the summer months.

Around 730 people work in the Service. This is split between operational staff and a range of support staff including:

  • business support
  • health and safety
  • equality and diversity
  • training and development
  • engineering and workshops
  • procurement
  • critical control
  • performance and
  • support for our people

The work we do is extremely varied and includes:

  • fighting fires
  • rescuing people
  • attending road traffic collisions
  • promoting community safety to the wider communities within Cornwall

Tasks you might do or observe

A work experience placement with CFRCS is an opportunity for you to find out more about the role of the modern Firefighter.  You will learn about the service, how it works and the roles and services it provides.  

Being a firefighter is not just about fires. An important part of today's fire service is fire prevention and education.  Fighting fires can in fact be just a small part of everyday work. When an emergency does occur firefighters are fully trained and equipped to deal with a range of emergencies:

  • road, rail or air collisions
  • flooding
  • chemical spills
  • rescuing people trapped in lifts or other confined spaces and
  • any other emergency situations

To help us with our selection process you will need to complete a supporting statement’.  

Number of available placements: 4

Location:

Truro Community Fire Station

Cornwall Sports Partnership, soon to be known as Active Cornwall has a vision that everyone in Cornwall has the opportunity to live an active, healthy and happy life.  They aim to do this through improving the conditions that unlock the power of physical activity and sport to support people, communities and transform lives.  They are the only organisation working across Cornwall which is dedicated to tackling inactivity using the power of physical activity and sport.

Tasks you might do or observe

  • Provide support for tasks for Satelite Clubs and take a lead on Sport for Social Development
  • Work with colleagues to ensure that there is a joined up and coordinated approach internally and externally
  • Develop and maintain positive relationships with organisations and individuals involved in the delivery of the Sport for Social Development
  • To measure, monitor and report on the impact of programmes and services
  • Contribute to the Partnership Bulletin, CSP website and partners media communication
  • Be able to work on own initiative and as part of a team to meet the needs of the work
  • Collect relevant data, to help build insight to enhance programmes and services to assist the growth of the service and impact upon the growth of the service and impact upon Cornwall and the Isles of Scilly
  • Support Active Cornwall to increase activity levels in children and young people aiming for children to be active for 60 minutes a day with education and their local community
  • Work closely with the education sector (schools) and local community providers of activity to ensure children and young people get the opportunity to be active

Type of placement offered?

  • Year 12
  • University

Dates: 

October 2019 - July 2020

Location

  • Cornwall Sports Partnership, Inny Building, Old county Hall, Station Road, Truro TR1 3HA

The Customer Access and Digital Services Training Team delivers training on a wide variety of subjects to over 600 people within the Customers and Communities Directorate. As well as training technical courses on Council Tax, Housing Benefits and Microsoft products, the team has written bespoke packages in Customer Care, Team Building and Conflict Resolution.

Tasks you might do or observe

Students will have the opportunity to observe training sessions (where possible), design training materials, observe team members and generally get involved with the team as a whole.

Number of available placements: 2

Type of placement offered:

  • Year 10 / 12 students
  • University
  • People looking to get back into work/ career change

Location:

Camborne

Work Experience would take place in the Customer and Support Services Directorate of the Council. This includes the functions of:

  • HR & Finance
  • Procurement and Projects
  • Legal & Governance
  • Strategy Communications and Engagement
  • Revenues and Benefits
  • IT services
  • and more

We have 3 business support teams across the directorate. We offer opportunities in various parts of the directorate. This helps to understand how consistent practices can be helpful. It also helps to show differences in how we support our colleagues where appropriate.

Tasks you might do or observe

Business Support functions including:

  • taking phone calls
  • ordering stationery
  • learning about how we support freedom of information and data protection
  • how the PAs work to support the Service Directors
  • basic administrative tasks such as printing and copying
  • booking meetings and
  • helping organise travel and events

Number of placements:

More than one placement, but no more than two students at a time

Type of placement offered:

  • Year 10/12 students
  • University
  • People looking to get back into work or career change

Location:

New County Hall Truro

The Cornwall Education Business Partnership supports schools in their careers program by linking businesses with schools.  

The manager for this placement works specifically with Science, Technology, Engineering and Maths (STEM).  The manager works on a wide range of projects such as planning and delivering STEM focused careers fairs and is currently supporting schools with their Action for Climate Change.

Tasks you might do or observe

  • Developing a project with schools - project management skills
  • Speaking with and supporting teachers/school staff around their careers offer - learning about the job market and schools careers.
  • An opportunity to develop communication skills with stake holders.
  • Working with young people to develop a project or while involved with an outreach day. - learning skills around working with young people
  • This role is dependent on working in a team with a diverse number of people from students, teachers and council staff - learning really good communication skills

Type of placement offered

  • Year 10
  • Year 12
  • University

Location

  • Truro, County Hall
  • Bodmin, Chy Trevail

The overarching vision of the Environment Service is:

  • to work with partners and volunteers
  • to embed and promote the principles and aspirations of the Environmental Growth Strategy in all Council delivered services

These principles are: to protect, maintain and grow Cornwall’s environment.

Services include:

  • managing the contract for waste collection
  • waste disposal
  • recycling
  • street & beach cleaning
  • RNLI lifeguarding
  • countryside and public rights of way
  • public spaces
  • trees
  • Areas of Outstanding Natural Beauty (AONB’s)
  • Penmount Crematorium
  • maritime and harbours
  • archaeology
  • environment strategy (including flooding, coastal, rural and historic environment policy)
  • service business support.

Tasks you might do or observe

Learn about and get experience of how Cornwall Council sets and delivers it’s:

  • environment strategies
  • projects
  • contracts
  • operational activities

Students will also learn the administrative tasks involved in running a busy and productive service. They will help to ensure a green and prosperous Cornwall for all.

Type of placement offered:

  • Year 10 / 12 students
  • University
  • People looking to get back into work or career change

Number of placements available:

  • Maritime - 1
  • Environment - 1

Location:

Truro and site visits across Cornwall

ESF Project Ambitions supports 15-24 year olds back into work/education

The placement manager's role of this placement, is to share the knowledge of the government Access to Work fund. Also to create awareness and support individuals with applications as required.

Tasks you might do or observe

Admin related tasks and project work

 Possible tasks may include:

  • Populating a map of the various providers in the region
  • Gain understanding of Access to Work - Offer ideas on how to promote this
  • Calling/emailing providers to arrange meetings
  • Attend meetings to explain about Access to Work
  • Writing up information
  • Attend at events (as requires) - transport can be provided

Location

Bodmin, Chy Trevail

The service provides all financial support to the Council. This includes:

  • our statutory accounts
  • monthly management accounts
  • income collection
  • governance arrangements
  • bank reconciliation and
  • finance systems support

We are a very large team made up of discrete units.

Tasks you might do or observe

 Students will spend time in 5 different teams across Finance:

  • Accountancy team
  • Finance systems and support team
  • Business support
  • Technical finance team
  • Income and reconciliations team

Number of available placements: 2

Type of placement offered:

  • Year 10/ 12 students
  • University students
  • People looking to get back into work or career change

Location:  

New County Hall Truro

The HSW team provide Health and safety advice and Occupational Health Services to the Council and other organisations on a commercial basis

Tasks you might do or observe

Potential to:

  • Health and Safety Auditing
  • Health and Safety Training
  • Health Surveillance Medicals
  • Health Promotion Activities

Number of available placements: 1

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

New County Hall, Truro. Potential travelling with officers throughout the county

Healthy Cornwall supports people who live and work in Cornwall with a range of lifestyle advice.

Tasks you might do or observe

  • Stop Smoking Service
  • Healthy Weight Programme
  • Training
  • Healthy Workplace Programme
  • Healthy Schools Programme
  • Healthy Under 5s and Pregnancy
  • A mini project to reduce underused items in our library of resources, identifying and offering them to the last known user

Number of placements available: 3

Type of placement offered:

  • Year 10/ 12 students
  • University
  • People looking to get back into work or career change

Location:

  • Basset Centre, Camborne, 1st Floor

The Human Resources and Organisational Development (HR and OD) Service develops our organisation through our people to be the best we can be.

The service supports the organisation to become the first choice provider of quality and highly regarded people management, development and wellbeing services to Cornwall Council and to organisations delivering public services in Cornwall.

The service is provided by several teams which include our Strategic HR Business Partners, Talent and Development Team, Employment and Reward Team, Employee Relations Team, Resourcing, Health, Safety and Wellbeing Team, Safeguarding Team and Organisational Development Team.

Tasks you might do or observe

A work experience placement with HR&OD is an opportunity for you to find out more about the role that HR&OD has in the organisation, find out more about the service, how it works as well as the roles and services it provides to the residents of Cornwall.

Students will also learn the administrative tasks involved in running a busy and productive service. They will help to ensure a green and prosperous Cornwall for all.

Tasks could include:

  • help with supporting the Councils apprentices
  • basic administrative tasks such as printing, copying and scanning
  • attend meetings and help with minutes and filling
  • help with organising training for employees
  • prepare information for team events
  • contribute to any projects that are taking place

Number of available placements: 2

Type of placement offered

  • Year 10 / 12
  • University
  • People looking to get back into work/ career change

Location

New County Hall, Truro

We provide advice on Information Governance, Freedom of Information, Complaints and Ethical Standards. This is not the technical side of Information Governance but the legal side.  

Tasks you might do or observe

  • Assist with the handling of requests for information, from individuals or companies.  This relates to both the Freedom of Information Act, the General Data Protection Regulation and the Data Protection Act. 
  • Undertake risk assessments on information governance matters
  • Assist with Code of Conduct training (if there is training running at the time)
  • Assist with administration of the ethical standards regime

Number of available placements: 1

Type of placement offered

  • University
  • People looking to get back into work / career change

Location

  • New County Hall, Truro

Cornwall Council Information Services support a large, diverse enterprise IT infrastructure. We deliver services to staff working in over 200 locations. We also provide a variety of systems for use by the general public. We are currently entering an exciting period of technical change and innovation within the Council. This will see dramatic change in the delivery of IT in the Council. 

Tasks you might do or observe

  • You'll get to observe most of our operational teams. You will predominantly be placed with a team that carries out onsite support and installation of hardware and software
  • You'll be working within the office in Truro as well as visiting Cornwall Council sites with members of the team
  • Where possible you will be able to carry out tasks within the team under supervision

Number of avilable placements: 6

Type of placement offered

  • Year 10/12 students
  • University
  • People looking to get back into work or career change

Location

Old County Hall, Truro

The strategic mission for the Internal Audit, Risk and Insurance Service is to enhance and protect the Council and its associated entities’ value. We do this by providing risk based and objective assurance, advice and insight.

This is achieved by providing an innovative and value for money advisory, assurance, risk management and investigation service. This improves the effectiveness of the Council’s risk management, control and governance processes. This also contributes to the achievement of the Council’s objectives. The delivery of the service is governed by professional standards. It is consistent with the prescribed audit framework. We do this by:

  • Delivering the agreed risk based internal audit, counter fraud and housing tenancy fraud annual plans. These are aligned to the Council’s priorities and objectives.
  • Leading and driving the embedding of enterprise risk management across the Council. This is done through the development and provision of quality risk management frameworks, training, support and guidance to Members and staff.
  • Robustly investigating all cases of suspected fraud and enhancing arrangements for raising fraud awareness within the Council and other stakeholders.
  • Developing our staff by supporting their continuous professional development activities and providing additional training as identified by the skills audit.

Tasks you might do or observe

  • Collect and analyse data to provide reports for services to utilise in decision making and measuring results.
  • Use data and analytics to help enhance operational efficiency and facilitate decision making in the audit process and other support services.
  • Identify patterns, trends and present actionable insights from large datasets helping influence business processes.
  • Work alongside the Data Analyst to develop a data warehouse according to functional specifications.
  • Secure data in accordance with the Council’s Information Security and Information Management policies.
  • Support the completion of audits in compliance with the audit brief, associated audit programmes and timescales using audit software, in order to assess the control exercised in the Authority and other bodies.
  • Carry out allocated audit work promptly in accordance with predetermined timescales.

Number of available placements: 2

Type of placement offered

  • University
  • People looking to get back into work or career change

Location

Dalvenie House, New County Hall, Truro 

The News and Content Team delivers Cornwall Council's news and social media content, supporting the council's vision and priorities in delivering communications to residents in Cornwall.  The team is formed of 5 communication spcialists and 1 digital content coordinator who are responsible for creating a variety of different news content including media releases and videos, as well as responding to requests from the media

Tasks you might do or observe

  • Writing a media release
  • Attending public meetings and understanding the Council's role and the role of the media
  • Answering media enquiries
  • Preparing supporting media materials such as videos and photography

Number of available placements: We are able to accomodate more than one student, but this would ideally be on different dates so only one at a time

Type of placement offered

  • Year 10
  • Year 12
  • University
  • Back to Work

Location

New County Hall, Truro

Our Service incorporates Food Safety, Port Health, Health & Safety, Trading Standards, Licensing as well as Community Protection (eg abandonned Vehicles, stray dogs, noise complaints etc) and Environmental Protection (eg contaminated land, private water supplies, pollution prevention and control).

Tasks you might do or observe

The student would be based mainly at Dolcoath Avenue, as the Systems team is an office-based team. However, there would also be an opportunity for the student to do a couple of hours job shadowing in the Technical Support team (Technical Support are front end users of the database we support, and they are also based at Dolcoath).

There may also be an opportunity to accompany an Officer for a couple of hours as they carry out duties in the Camborne area (eg stray dogs, environmental patrols relating to fly tipping, abandoned vehicles etc).

Activities a student could observe when sat with us in the Systems team are: sql reporting writing, database systems administration, data manipulation in excel. Activities a student could undertake are: general admin, basic data manipulation in excel.

Number of available placements: 2

Type of placement offered

  • Year 10/12
  • University
  • People looking to get back into work/ career change

Location

  • Camborne

The PDH service runs the postal service within Cornwall Council. It ensures the efficient movement of Inbound and Outbound mail from the major sites. The team also scan and index work for multiple service lines.

Tasks you might do or observe

The student will learn how to sort mail in a post room environment and understand how post is managed in a multi site business.  Basic admin tasks including opening and sorting post and prepping in readiness for scanning.

Type of placement offered:

People looking to get back into work or career change.  

Number of available placements: 1 at any given time

Location:

  • Threemilestone
  • New County Hall Truro

Our service deals with billing collection, recovery of Council tax and business rates. It also deals with business improvement district levles for Cornwall and the Council rate of the Isles of Scilly.

Tasks you might do or observe

  • Administration tasks on spreadsheets and the main database
  • Updating Council tax accounts (training will be given)

Person Specification

We are looking for a team player with:

  • A positive attitude
  • Good communication skills
  • Good organisational skills
  • The ability to follow instructions

As well as someone who can be flexible and adaptable

Location

  • Camborne Offices, Dolcoath
  • St. Austell Offices, Penwinnick Road

Unfortunately due to confidentiality and the sensitive nature of the work it is difficult to offer work experice placements in a social care setting. We may be able to offer you an opportunity where you can meet with one of the professionals to find out more information.

Or if you are interested we participate in RCHT Treliske's Health and Social Care work experience week. One of the days there concentrates on social care. They offer various weeks of work experience between October and July.  If you are in Year 10 and you are interested in participating in this programme please contact your schools work experience co-ordinator. For all other students you can apply via their website.   

 The Transport Planning and Strategy team are responsible for all aspects of transport planning and strategy.

Tasks you might do or observe

  • Liaison with the parking team
  • Liaison with Community Link Officer(s)  re Community Network Area(s)
  • Review traffic element of town planning schemes
  • Visit to the spaceport, airport and/or enterprise zone
  • Site visit to specific road building scheme(s)
  • Liaison with One Public Transport Scheme for Cornwall project officer(s)
  • Visit to a rail scheme
  • Review road safety initiative(s)
  • Spend time with Sustrans officers re cycling and walking
  • Review community transport initiative(s)
  • Shadowing transport officers
  • Attending meetings / presentations
  • Administrative tasks (e.g., meeting room bookings)
  • Assist in small, time limited projects
  • Attending workshops and promotions (e.g., cycling promotion with Sustrans)

Number of available placements: 1 per year

Type of placement offered

  •  Year 12 students
  • University

Opportunities would be most appropriate for students that intend to work in transport and/or study a human geography type subject.  Please note that these placements will not be trade related – i.e, they will be office based and not site based.

Location

Pydar House, Truro