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Winter Wellbeing

Keep well this winter 

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Are you or someone you know in poor health or at risk of ill health, or with underlying health issues? Are you caring for a vulnerable person and / or worried about your home being cold or damp?

Is it affecting your health? If so, then Winter Wellbeing can help.

For advice and access to services provided by over 30 partner organisations, call Freephone 0800 954 1956.


The Winter Wellbeing programme offers access to a range of services to help you stay warm and well this winter.

In Cornwall fuel poverty affects over 12.9% of all households which is just over 31,000 houses and on the Isles of Scilly it is 15% (BEIS Fuel Poverty statistics 2017). Both are above England average of 10%.

The work of the Winter Wellbeing partnership last year alone saved the NHS over £43,000 in avoidable admissions.

  • Independent energy advice tailored to your individual needs. This includes home visits and follow-up support
  • Access to heating and insulation grants
  • Providing practical advice on understanding and reducing your energy bills and combatting condensation and damp
  • Support for families with children if they have additional needs
  • Debt advice
  • Benefits advice
  • Health information

Our Winter Wellbeing Guides and Top Tips for Staying Warm and Well This Winter are packed with useful advice and information about staying warm, keeping well and being happy and safe this winter.

Paper copies are available from:

  • Council One Stop Shops
  • GP surgeries
  • NHS premises
  • libraries and
  • many other sources, including all the partners listed below. 

You can contact the Community Energy Plus helpline on Freephone 0800 954 1956. Alternatively you can email them at for further information and advice.

A new fund called Warm and Well Cornwall is available for eligible people who need help to heat their homes. If you, a neighbour, a friend or someone you care for meet the below criteria, then we could help:

  • Living in a cold and damp home
  • In poor health, have a long term health condition or at risk of ill health
  • On a low income

Call Bev on 01872 326552 to see how we can make homes warmer and healthier.

The Fuel Petroleum service (FPS) Cold Weather Priority scheme is designed to identify those customers most vulnerable to cold conditions, to ensure that your fuel supplier knows who you are and where you are and can therefore take appropriate steps to ensure fuel availability, especially in times of fuel shortage or extreme cold weather. 

Around 15% of homes (around 37,500) households in Cornwall and Isles of Scilly, use oil for heating their homes.   

In Cornwall the following are members of FPS: 

This is the seventh year of running Winter Wellness project.

Winter Wellness is funded by:

  • Public Health
  • Inclusion Cornwall
  • Council of the Isles of Scilly
  • NHS Kernow and
  • Cornwall Community Foundation (CCF)

Over 30 partners worked together to deliver common outcomes of:

  • reducing fuel poverty
  • improving health and
  • progress to work

Our partners include:

Since 2011/12, Winter Wellness has helped the following stay warm, well and safe during Winter :

  • 9.039 households (20,518 people) - *based on average household size of 2.27 per home);
  • 848 hospital admissions prevented;
  • 1,630 households helped by Winter Wellness Emergency Fund (Inclusion Cornwall Hub ) – electric, gas, heating oil and logs/coal to stay warm;
  • 348 households remain in work and progress towards work.
  • 200 households assisted through Warm Home Discount
  • 413 households receive £256,887 of extra income through Discretionary Housing Payments 
  • In 2016/17, 318 homes (including 5 on the Isles of Scilly) had first time central heating installed through £2.3m Department of Business Energy and Industrial Strategy (BEIS) Central Heating Fund to improve the health and wellbeing of residents, young and old.
  • Since 2017, 660 homes with First time Central Heating under Warm Homes Fund Round 1, with a further 459 to be completed by 2020.
  • September 2019 approval for WHF Round 3 for 50 park homes to be completed by July 2020.

“Customer A has been awarded both DHP and Exceptional Relief.  Along with your support for fuel, this has made a massive difference to him and he is over the moon. There was huge pressure on him financially and he was struggling to keep his head above water but he now feels that he is able to cope….”

Choose Well Campaign

The Choose Well Campaign helps people get the right care, in the right place, at the right time. You can find the relevant healthcare services for your needs and to help keep the Emergency Department free, for those who really need it. To find out more, go to the Choose Well page on NHS Kernow's website, with tips, advice and easy read information on what to do if you fall ill.

Care and Support in Cornwall

The Cornwall Care and Support Directory gives information and lists details of providers of support at home, leisure activities, getting around, health and wellbeing, work, learning and volunteering, advice, information and money matters, staying safe, caring for someone and housing and care homes. It also includes a 'What's On' section which lists events, activities and courses happening in your area.

If you would like to find out what local help or support is available to you, go to the Cornwall Care and Support Directory and get searching!

Cold Weather Plan

The Cold Weather Plan gives advice on preparation for the effects of winter weather on people's health. This is produced by Public Health England - look at the Cold Weather Plan for England to find out more.

"Fuel poverty is a long standing health issue: the impact of cold housing on health and the stresses brought on by living in fuel poverty have been recognised for decades by researchers, medical professionals and policy makers alike. At the same time, it is an issue that often gets dismissed as the 'tough nature of things' because our housing stock is old and cold housing is so widespread that many have come to regard it as a normal state of affairs. It should not be so. Cold housing and fuel poverty can be successfully tackled through policies and interventions if there is a will to do so. There is a social gradient in fuel poverty: the lower your income the more likely you are to be at risk of fuel poverty.

Please see the Winter Wellness Process that outlines how we work.