Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

What if I'm struggling to pay for food?

How to get support with money

If you are worried about money, please see the information on:

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If you cannot afford food, you can seek support from a local foodbank or other community support. Contact details for local foodbanks are listed below:

If you are struggling to access your money, then the following options are available:

  • Use the Post Office cash access scheme if your bank allows it. This scheme, 'Payout Now', provides a single-use barcode to be sent to you by text, email or post.  This is for a specific amount of money, that can then be collected on your behalf. Contact your bank to see if this is an option.
  • If you need to collect your state pension and cannot get to the Post Office, you can nominate a helper (known as a ‘permanent helper’) to collect it for you. They will have full access to your account, so make sure you choose someone you trust. You can contact the Post Office on 03457 22 33 44.
  • Speak to your bank. Many banks now offer support lines and services specifically for older or vulnerable people. Find out information on bank coronavirus services here.

If you cannot leave your home and need to pay remotely, there are several options available.

  • Place your order online or by telephone for delivery using one of the methods described above.
  • Place a ‘click and collect’ order for a friend, relative or volunteer to collect on your behalf.
  • Use a pre-paid voucher or gift card for a friend or volunteer to make payment in store. These are available from Aldi, Asda, Coop (0800 029 4592), M&S, Morrisons, Sainsbury’s, Tesco, and Waitrose. Or via the Grocery Choice scheme (for specific retailers only). Ensure you follow social distancing and hygiene guidance when handling vouchers and gift cards.
  • Use a bank volunteers card, which some banks like RBS and Natwest have introduced. Like supermarket pre-paid cards, these can be topped up. Speak to your bank to find out if this is an option for you.

Please be mindful of risks in handing individuals money to shop on your behalf. Do not share unnecessary personal details. Do not provide volunteers with your bank card or pin number. Avoid making payments until you have received your shopping if possible. Some criminals are posing as volunteers to offer to do shopping.  Thieves are taking the money and not returning. Please read our guidance on scams.

If you are seeking volunteer support, please do so via a referral agency such as Volunteer Cornwall.

If you are exchanging payment physically with a retailer or anyone shopping on your behalf, please minimise physical contact.