Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Your health, symptoms and staying safe

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly
Self-isolate if you or anyone in your household has symptoms.

Guidance from Government

What to do if you have Coronavirus symptoms

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of or change to sense of taste or smell

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Use the NHS Corona virus assesment tool

Continue reading

Register for support as a clinically extremely vulnerable person

You should  register online with the government support service if:

  • you have received a letter stating you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus
  • you’ve been told by your GP or hospital clinician that you’re clinically extremely vulnerable and need to ‘shield’

Register for government support

or you can call the government’s shielding phoneline 0800 028 8327

Help for people already on the shielded register

Once registered the Government will send you weekly food parcels.

Together, the Council, NHS and Volunteer Cornwall can also help with queries about the food parcels, special dietary requirements, prescriptions and social support if you email or call us on 0300 1234 334 

FAQs for the clinically shielded 


Other help

If you are vulnerable but not in the shielded category, help is still available!

Contact Volunteer Cornwall
01872 266988

We have also produced some information about getting help with food. This covers information on how to get food, ways to safely pay and more. 

Get help with food

Cornwall Link

Cornwall Link connects individuals, families, carers, volunteers, and healthcare professionals with services and social activities in their area. 

It forms part of the Inclusion Matters Partnership led by Cornwall Rural Community Charity (CRCC) also including Disability Cornwall, Inclusion Cornwall and the Digital Inclusion Team at Cornwall Council.

Cornwall Link website

Domestic Abuse

If you are worried about quarantining in a home where you do not feel safe, help is available.  Our local domestic abuse and sexual violence service, Safer Futures, can be contacted online at or by telephone on 0300 777 4777 (9am – 5pm, Mon – Fri).

You can also contact Cornwall Refuge Trust’s 24hr helpline on 01872 225629 for support outside of those hours.

Safer Cornwall

A wide range of services and support is available throughout Cornwall to respond to concerns about crime, anti-social behaviour and other issues that impact on community safety

Safer Cornwall website

Mental Health and Wellbeing

Information about Coronavirus or COVID-19 is all over the news on TV and the radio.

This can create feelings of stress and being overwhelmed with the unknown and uncertainty over the spread of the virus. This may include feelings of fear and anxiety, irritability, insecurity or being unsettled, lack of control, trouble sleeping or eating, and excessively checking for symptoms.

Whilst for some people these feelings can be part of daily life, others can find these are disruptive to their everyday living. For more infformation and help please see our mental health and wellbeing pages.

Mental Health support