Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Parking

Please note information has been updated (22 May) with new dates for the end of temporary measures which were in place. 

Car parks are free until the 31 May 2020. Parking charges will start again on 1 June 2020

Continue reading

You do not need to make payment in any Cornwall Council Pay and Display or pay on foot car park until midnight on Sunday 31 May 2020.  The usual standard car park charges (as shown on the tariff boards in the car park) will come back into place on Monday 1 June 2020. 

Payments/permits for parking will be required as usual from Monday 1 June by all users other than NHS, Health and Social Care (employed through the local authority) and Co-vid 19 volunteers – please see information about free car parking for you below. 

Important:  All other groups of workers must make payment, letters displayed in windscreens for any other form of employment or service will not be recognised as valid for free parking and you may be subject to receiving a Penalty Notice.   

You can still apply for a Blue Badge and the quickest and easiest way to make your application is online.  We will continue to process applications as quickly as possible, but it may take longer than our usual published processing time of 4 to 6 weeks.  If we need further information to support your application, we will contact you by telephone or email.  In exceptional cases we may not be able to decide your application until you have attended an independent mobility assessment.  Face to face assessments are currently suspended but wherever possible they will still be conducted by telephone. 

If your badge has expired and you are unable to reapply, or you are waiting for an application to be processed, you can continue to use your old badge if it expired on or after 1 January 2020. The changes to parking arrangements in Cornwall outlined on this page are subject to regular review.  However, the temporary relaxation on the use of expired Blue Badges is a national change and will remain in place until 30 September 2020.  Please note it does not apply to any privately-operated car parks.  

If you need to get in touch with us about the Blue Badge scheme the easiest way is by emailing travelassessment@cornwall.gov.uk

Important: Please note that the below information now only applies to NHS, Health and Social Care Workers (employed through the local authority) and NHS Co-vid volunteers. All other groups of workers must make payment and park legally according to the usual parking restrictions: - letters displayed in windscreens for any other form of employment or service will not be recognised as valid and you may be subject to receiving a Penalty Notice.  

Cornwall Council Car Parks

Parking remains free in our pay and display and pay on exit car parks for you beyond the 1 June and that will be the case until further notice. We will advise on this page when you will need to start paying again.  Free parking is only for use when on duty and should not be used outside of work time

The evidence you will need to display: In the Pay and Display car parks please display on the dashboard of the vehicle, evidence such as:-  photocopy of NHS badge with personal details removed, or your official Government parking pass (see below) . In Pay on Exit car parks you will need to use the help button /system to speak to our staff and identify who you are to gain free entrance and exit of the car park.

Government passes are being issued by the NHS, Social Care services and the Royal Volunteer Service and you should ask your employer/manager about gaining one. Please do not contact the Parking Services team as they cannot supply them and do not have specific details of the many managers who might have access to provide them for you.

On street parking restrictions

We are continuing to waive parking restrictions until further notice, in on-street time limited parking bays for NHS, Health and Social Care workers and NHS Co-vid volunteers.  (NB not in disabled or loading bays). This is only for use when on duty and should not be used outside of work time.

In time limited bays you will need to display clearly in the windscreen of your vehicle the same evidence as detailed in the Cornwall Council car parks information above.

Please remember not to park on single/double yellow lines and observe usual safety restrictions to ensure emergency vehicles and other essential vehicles can travel safely. 

We will continue to waive seasonal parking restrictions until further notice on here. This will be subject to weekly reviews of traffic levels across the county so please check back here frequently for updates.

You therefore are able to park on single/double yellow lines or limited parking bays which are only applicable in certain months of the year. These will all be accompanied by a sign nearby on the footway or highway which shows the months when they are usually in place e.g. 1 May – 31 September. Please remember to observe usual safety restrictions and to not cause any obstruction or hazard for other road users and residents. Please also remember that you should not park on any other restrictions which are in place all year round.

Until the 30 June 2020 residents can park with permits which have become invalid. The permit you are using must only have become invalid in the period between 28 March and 30 June 2020 – any permits invalid outside of those dates will be subject to receiving a Penalty ticket .

Resident who have an invalid permit or require visitors permits should continue to apply for these now – please see Purchases of Permits information below,   

Residents and visitors, can also park in time restricted limited waiting bays in the zones which are usually not available for resident parking.  Residents who have additional parking needs or want visitor permits should contact Parking Permits for advice. If you are not a resident or a genuine visitor you must not park in resident zones, please respect that residents need to park close to their homes at these times.  

All drivers are asked to please act responsibly and continue to observe safety restrictions, such as no waiting and double yellow lines, which are there to ensure emergency vehicles and other essential services can travel safely. 

All Care Organisations who contacted us as requested in March 2020 have had their permits extended until further notice.  All new permits requested have been sent out and should have been given to staff by their Care Organisation. 

Carers who have vehicle changes can park using their current permit until further notice. Care Organisations wanting permits for new staff should contact parkingpermitenquiries@cornwall.gov.uk for advice.

Car parks are free until the 1 June and so you do not need a valid permit to park until then. You will need to purchase a permit to park as of the 1 June so please see information relevant to specific tickets types below .

IMPORTANT: We have been unable to post out reminders for permits since 23 March and so please check your paper permit or email of purchase confirmation carefully to see whether it may have already expired.

Rover /season tickets 

You will need to have purchased a permit to park from 1 June 2020.  Please go to our Parking Tickets and Permits page  to purchase those online.  We have reduced numbers of staff working at present, and so if you are unable to purchase online we may not be able to process a permit for you until after the 1 June. Please do contact us as early as possible so we can try to assist you before then  but if you do not receive your permit before the 1 June 2020 you will have to pay the daily parking charges in the car park using another payment method.

Disabled Parking Exemption permits

You will need a permit to park from 1 June 2020.  If you have submitted an application already we will process it as soon as possible and be in contact. If you have not submitted an application you will need to do so now, please go to our Disabled Parking Exemption page. If you are waiting on a paper application, we will be sending these out from 1 June 2020 and you should return that to us as soon as possible so we can process it for you.   

Go to V5C (vehicle log book) information below about applications for permit and the evidence you need to provide.

Please submit an enquiry to parkingpermitenquiries@cornwall.gov.uk if you cannot submit an application by email for any reason.

Please submit applications for permits as normal and as per the usual advice on our parking schemes website page and we will process them as soon as we are able to.  Remember that as detailed above, some invalid permits will be recognised as valid until 30 June 2020, so we will get your new permit/visitor permits to you before that date, but as our teams are so busy there may be a lengthy delay in our contacting you and processing your permit.

See V5C (vehicle log book) information below.

Reserved Permits

Detailed information for reserved space holders including expiry dates of current parking permits, annual renewal paperwork and payment collections

We are aware there may be delays in the arrival of valid V5C certificates that we require for approval of various permits, but please still submit them if you have them. We will put in place temporary measures for approval of tickets without them, but as soon as delivery of those gets back to usual timescales you will be required to submit a valid V5C for your tickets to remain valid. It is your responsibility to only apply for a permit you are eligible for and if that requires a valid V5C that cannot be provided when requested, we will cancel your permit without refund.

If you received a Penalty Charge notice which you have not paid, but have made a challenge or appeal by post, you will have not heard from us yet but you will get a response within the next 4 – 6 weeks as from1st June we are able to receive and reply to mail.  The charge for your ticket had been put on hold as at 28 March 2020, so has not increased further.

If you sent an appeal or challenge by email then you will have either heard from us already, or you will do so within the next 4 weeks.  

We had stopped PCN cases from progressing to prevent charges increasing but that will begin again as of week commencing 1 June 2020. Therefore if you have not contacted us in relation to your penalty charge notice you must do so immediately. Please go to our web page Parking fines and Enforcement for further information .

From 1 June our Civil Enforcement Officers will also be back to full capacity,  helping to keep routes clear for emergency service vehicles, as well as preventing traffic hazards. Initially they will continue to provide help and guidance about where people can and cannot park.  A carefully phased reintroduction of previously relaxed traffic/parking management and enforcement is necessary to help manage a safe and controlled recovery.

As our staff are complying with Government advice we are reduced in numbers and unfortunately unable to respond within normal response times to the unprecedented amount of enquires we are receiving. We are aware of how concerned everyone is in these difficult times and we are dealing with them all as quickly as possible, but as we have priority work trying to assist the community, we will unfortunately be unable to respond quickly. If you have already contacted us please only do so again if your query is not answered below if you have not heard from us in within 15 working days .

Permits - parkingpermitenquiries@cornwall.gov.uk
PCN appeals and queries – parking.appeals.@cornwall.gov.uk
General parking /car park queries - parking@cornwall.gov.uk