Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.


The Council is aware that there is increasing concern, due to the guidance on Covid-19, about members of the community who are homeless or threatened with homelessness. The Council commissions Cornwall Housing Limited to deliver housing options services and this service continues to operate as an essential service.

If you are homeless or threatened with homelessness, you should contact Cornwall Housing Limited on 0300 1234 161 and ask for the Prevention & Engagement team. You can also find useful information and advice on their website at

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If you are concerned about someone who is sleeping rough, you should report this through Streetlink by visiting or by phoning them on 0300 500 0914. Streetlink will then inform our Outreach Team who can make contact with the person and offer them help and support to find accommodation.

The Government has confirmed that hotels, B&Bs, hostels and holiday parks who are providing accommodation to support people who are homeless through arrangements with the local authority  or other public bodies should remain open to facilitate these arrangements. If you are able to offer accommodation to the local authority to support their Covid-19 response, please send the details to

Please view our Coronovirus (Covid-19) and Housing page for frequently asked questions.

If you have accommodation that is vacant and may be available for the Council to use as part of their response to Covid-19, please view our Coronovirus (Covid-19) and Housing page to find out more.

If you have questions regarding your tenancy please see the Cornwall Housing website for their Coronavirus notices.

Home solutions

Please be aware that the service is co-ordinating and responding to the un-precedented national situation associated with Covid19. This is taking absolute priority and as a result responses to any general queries or complaints at this time may take a little longer than normal.  We hope that we will be able to return to business as usual as soon as possible.

Affordable housing

Please note: Processes may take longer and are subject to short notice change. Please refer to our guidance during Covid-19 pandemic page

Empty properties

The current Coronavirus situation will have an impact across our various functions and involve some change in priorities, including a focus on emergency matters. Whilst we are aiming to maintain customer service there may be a delay in dealing with other enquiries and work during this period.