Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

What to do if you are clinically shielded – Frequently Asked Questions

Shielding guidelines from 1 August

From Saturday 1 August shielded individuals can stop self-isolating. The Government has issued new guidance, but you must still follow social distancing rules.

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From 1 August you will be able to: 

  • go to the shops
  • visit places of worship
  • collect prescriptions from your GP's surgery or local pharmacy
  • If you need to work and cannot do so from home, you will be able to return to work as long as your workplace is COVID secure.

Food parcels sent by Government to those shielding will stop on 1 August.

Other forms of support – such as priority supermarket delivery slots, help from Cornwall Council, Volunteer Cornwall and the NHS Volunteers Scheme – will continue.

Please see the .gov website for more information

You could be advised to shield again if the situation changes and there is an increase in the transmission of COVID-19 in the community.

There is specific guidance on what will happen if there is a local lockdown in your area.

Supermarkets are continuing to provide priority delivery slots to shielded individuals from August. Many supermarkets are proactively contacting shielded individuals. Please note that you may need to have registered an online shopping account with a supermarket in order for them to contact you.

Volunteer Cornwall can help with collecting medical prescriptions. Contact Volunteer Cornwall on 01872 266988 or email

If you have a complex need or medical question, contact the Government’s helpline on 0800 0288327 or your GP.

Volunteer Cornwall

Volunteer Cornwall is continuing to help with collecting and delivering shopping and prescriptions. They also providing befriending support as well as volunteers helping with other low level needs.

Volunteer Cornwall is running a ‘Walking Buddies’ programme. The programme supports vulnerable residents by providing socially distanced company to help build confidence and allow for social interaction.

If you would like a walking buddy, or would like to volunteer to become one, contact Volunteer Cornwall on 01872 266988 or email

Mental health

If you would like support with your mental health while shielding please see our wellbeing guide.

Staying active

If you would like advice on staying fit and active while shielding please see the active at home guide.

Extra support

If you need any extra support contact: