Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

What to do if you are clinically shielded – Frequently Asked Questions

National Lockdown

If you are clinically extremely vulnerable you should stay at home as much as possible and only go outdoors to exercise or to attend health appointments. 

You should work from home if you can. If you cannot work from home, you should not attend work and may be eligible for the Coronavirus Job Retention Scheme (furlough).

Please see the full guidance on the website

Shops and pharmacies

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The Government strongly advises clinically extremely vulnerable people not to go to any shops or to pharmacies during the lockdown across England.

Cornwall Council is working with partners in the health and voluntary sector to continue to support clinically extremely vulnerable residents in accessing food and essential supplies this lockdown.

This group are eligible for free medicines delivery from community pharmacies during this period if friends and family are not able to collect prescriptions or medicines on their behalf. Prescriptions should continue to be ordered from the GP as normal either electronically or via telephone.

Volunteer Cornwall can also help with collecting medical prescriptions. Contact Volunteer Cornwall on 01872 266988 or email

If you have a complex need or medical question, contact the Government’s helpline on 0800 0288327 or your GP.

Supermarkets are continuing to provide priority delivery slots to vulnerable individuals. Please note that you may need to have registered an online shopping account with a supermarket in order for them to contact you.

At all times, you should continue to access the social care and medical services you need. Providers of these services are making efforts to ensure services remain open and as safe as possible.

You should continue to access the NHS services that you need, and you should contact the NHS if you have an urgent or emergency care need.

Volunteer Cornwall

Volunteer Cornwall is continuing to help with collecting and delivering shopping and prescriptions. 

Contact Volunteer Cornwall on 01872 266988 or email

Mental health

If you would like support with your mental health please see our wellbeing guide.

Staying active

If you would like advice on staying fit and active please see the active at home guide.

Extra support

If you need any extra support contact: