Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Adult Social Care

Service user and carers

Info for adult social care users and carers

Service users and carers information

Care Providers

Information for care providers

Care providers information

Adult social care news

Press releases relating to adult social care

Press releases

Social inclusion fund

Find out about the Social inclusion fund

Social inclusion fund

Continue reading

Adults with social care needs, who need help with their daily living tasks  can call Adult Social Care Access on 0300 1234 131 or should speak to their GP.

Useful documents

Direct payments

If you receive Direct Payments, please see our dedicated Direct Payments during the Covid-19 outbreak page for specific information and support during the outbreak

Lifeline assisted living

Cornwall Lifeline and Assisted Living is following the guidelines provided by the Government, Public Health England (PHE) and the NHS. As we move forward over the following days and weeks we will update this information as appropriate. 
Lifeline existing customers - Our team are fully operational and remain committed to doing our very best to help you through this difficult time. We are continuing to provide our normal 24 / 7 response to your alarm calls and this will not change.  We may take a little longer to answer your call and we may need to ask you additional   questions than normal regarding your circumstances which will enable us to get you the appropriate help required. 
New Customers - We need to prioritise our resources and this means that we will provide a priority installation service to the referrals we receive from the NHS and Adult Social Care.  We will contact our customers that are affected by this decision and contact will be prioritised by date order of your request.  If you are ordering an alarm privately we strongly recommend that you use our on-line tool and / or select the self-installation option. 
Visiting you at home - Whether we are servicing existing alarm equipment or installing an alarm for new customers we will ask you whether you or anyone in your home have Covid-19 symptoms.  When we visit your home we will ask you to leave the room we are working in, our staff will be using Personal Protective Equipment such as disposable gloves, aprons, and masks to protect both you and themselves from the virus. Thank you for your patience.

Blue badge

Find our statement about Blue badge applications on the parking page