Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Shielding guidance updates

On November 5 Government shielding guidance for those who are clinically extremely vulnerable changed as a lockdown across England was introduced. 

What changed on November 5

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  • If you have a health condition which makes you clinically extremely vulnerable to the effects of Covid-19 you should stay at home as much as possible during this period of restrictions across England, except to go outdoors to exercise or to attend health appointments.  

  • Work from home if possible and if you cannot work from home, do not attend work. They may be eligible for Statutory Sick Pay, Employment and Support Allowance, Universal Credit or the Coronavirus Job Retention Scheme during thlockdown. 
  • Those in the clinically extremely vulnerable group are asked to avoid all non-essential travel – they should continue to travel to hospital and GP appointments unless told otherwise by their doctor. You are strongly advised not to go to any shops or to pharmacies. 


  • Cornwall Council, NHS Kernow and Volunteer Cornwall are reassuring clinically extremely vulnerable residents that help is available if they need help with food shopping, medical prescriptions and wellbeing support during the current lockdown. 
  • Those in this group are eligible for free medicines delivery from community pharmacies during this period if friends and family are not able to collect prescriptions or medicines on their behalf. Prescriptions should continue to be ordered from the GP as normal either electronically or via telephone. 
  • Supermarkets are continuing to provide priority delivery slots to vulnerable individuals and if residents need help getting online, for example to register for an online supermarket account, they can ring Cornwall Council’s support line for those who are clinically extremely vulnerable on 0300 1233334 or contact Volunteer Cornwall 
  • Volunteer Cornwall can also help collect and deliver shopping and medical prescriptionsas well as provide befriending support and volunteers who can help with other low level needs.   
  • Health services remain available and residents with a complex need or medical question should contact their GP or health consultant.  
  • Anyone who may be worried about their own or someone else's mental health can contact 0800 038 5300 for help and support. 


For more information or advice contact Cornwall Council on or ring 0300 1234 334, or contact Volunteer Cornwall on 01872 266988 or email 


Find out more about shielding guidance if you are clinically extremely vulnerable from the government.