Carers Emergency Card Scheme FAQs

The Carers Emergency Card Scheme is for carers who are concerned about what would happen if they were taken ill, in an accident or if another emergency stopped them from getting to the person they care for. The scheme gives peace of mind that, should something happen to prevent you from providing care, the person you care for will not be left without support. This enables the person you care for to receive the care they need whilst remaining in their own home until the emergency is over or until other arrangements can be made.

When completing the application form an emergency contingency plan will be made. This is your chance to tell us what help would need to be put in place to support the person you care for in the event of an emergency. It is also your opportunity to tell us anything else that you feel we need to know. In the event of an emergency, the plan will then be shared with the person who is going to provide the back-up care. This enables the individual requirements of the person you care for to be met – for example, medication requirements. Once the emergency contingency plan has been made, you will receive a Carers Emergency Card. The Carers Emergency Card will identify you as a carer in the event of an accident or emergency.

When constructing your emergency plan, you should nominate up to two other people who can be contacted in the first instance to provide the emergency care. These people can be friends, relatives or neighbours, but they must agree to be included in the plan.

If something happens to prevent you from caring, you will be able to access the scheme by calling the phone number on the card. Once through to the operator, they will ask you for your unique ID number which is also on the card. Once the operator has your ID number, they will be able to bring up your emergency plan and put the plan into action. This could be as simple as contacting a named friend or relative, right through to arranging professional help.

An emergency is an unplanned event that prevents you from providing care. Under the scheme, anything that stops you from carrying out your normal caring role will constitute an emergency. Within the scheme, an emergency can be a minor emergency, such as your car breaking down, being stuck in bad traffic or an emergency doctors or dentist appointment. Or it could be a larger emergency such as being involved in an accident, suddenly being admitted to hospital, a close relative being taken ill, a real risk to employment on a particular occasion. It is not planned respite of any kind or any pre-planned appointment cover.

The card is designed to fit in a wallet, purse or pocket, enabling it to be carried at all times. The card will include the phone number to call in the event of an emergency and a unique ID number.

24 hours a day. The scheme can be accessed, 7 days a week, 365 days a year in the event of an emergency.

Many carers won’t leave the home and the person they care for in fear that something may happen to them whilst they are out. The scheme can benefit carers by giving them reassurance when they are anxious about whether to leave the home or not, and gives the carer more freedom. It also benefits carers by providing peace of mind that if something does happens whilst they are out, then there is a scheme in place to provide back up support and care. Also, the scheme is free to sign up to and the first 48 hours of care are provided free of charge. The scheme can be accessed 24 hours a day.

The scheme is open to all carers aged over 18 years who are caring for a person who is also over the age of 18 years who lives in Cornwall.

Register for a Carer's Emergency Card

Alternatively you can download a pdf version and return it to:

Family Information Service
St Austell One Stop Shop
39 Penwinnick Road
St Austell
PL25 5DR

This scheme is intended for unplanned emergencies only. Any misuse of the scheme could result in cancellation of the service.