Carer emergency card scheme

Would you like a safety net to support you in your caring role?

  • Do you worry about what would happen to the person you care for if you were prevented from getting home because of an unforeseen emergency?
  • Do you avoid going to places because of fear that something may happen to you and the person you care for would suffer?
  • If an unplanned incident should happen who would know your contingency plan?
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The carer emergency card scheme is designed to provide you with peace of mind that your contingency plans be accessible to all should any unplanned emergency occur to you.

You will need to complete an entry on Cornwall’s Carer Register to access the online emergency carer card application form.

We require signatures from at least one nominated person who can provide care in your absence. We also require a signature from the person you care for, if they have the capacity to

Or you can download our emergency carer’s card application form and post your completed form to: 

Family Information Service
St Austell One Stop Shop
39 Penwinnick Road
St Austell
PL25 5DR

Your emergency plan will be supported by the Family Information Service during 9am till 5pm. Outside of these hours; Cornwall Lifeline will make sure the plan is put into place when it is needed.

You will be issued with a sized card with a unique ID number and the emergency plan telephone numbers. When this unique ID number is quoted to either FIS or lifeline they will call contact the people you have requested in the case of an emergency.

To find out more have a look at some frequently asked questions about the Carer emergency card scheme.

For more information and to request the emergency card application form please contact the Emergency Card Administrators on 0800 587 8191 or by email at