Direct Payment Policy consultation

Direct Payments in Cornwall

Cornwall Council wants to hear your views on its approach to Direct Payments.

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A Direct Payment is money offered to someone who has been assessed as having an eligible care need. This allows the person to arrange and pay for their care themselves instead of the Council doing this for them.

Cornwall Council has recently reviewed Direct Payments. We spoke to a number of people who already have a Direct Payment and their carers and organisations who support them. We found that our arrangements were not as clear as they could be.  We have already taken some action including coproducing a new Direct Payment agreement with CHAMPs and disAbility Cornwall & Isles of Scilly.

Building on this work, we have also drafted a new Direct Payment Policy. This will help people to understand:

  • how to get a Direct Payment
  • what they can be used for
  • what is involved in being a Direct Payment holder
  • what checks the Council will make
  • what happens if there are problems

We would like to hear people’s views on the draft policy.

The consultation will run from 10 September 2019 to 15 November 2019.

  • Online – Link to the Direct Payment online survey
  • By Post – write to Cornwall Council, Adult Social Care, New County Hall, Treyew Road, Truro TR1 3AY
  • By email –
  • Drop in sessions – where you can speak with a member of Cornwall Council staff and get help with the survey if you need it, please see details in the drop is sessions table below:

Direct Payment - Drop in sessions



Pool Innovation Centre, Trevenson Road, Pool, Redruth TR15 3PL

9.30am - 1pm
Wednesday 2 October

Liskeard Town Council, Public Hall complex, 3-5 West Street,
Liskeard PL14 6BW

9.30am - 1pm
Wednesday 9 October

St Austell Conference Centre,
St Austell Business Park PL25 4FD

9.30am - 1pm
Friday 11 October


  • By attending an event – The Council is working with disAbility Cornwall and Isles of Scilly to hold six public workshops:
    Arrival time is 1pm with a prompt start at 1.30pm.
    The events will end by 4.30pm, and refreshments and cakes will be available.
    To book a place, contact disAbility Cornwall & Isles of Scilly:
    Telephone: 01736 751920
    Please see details of dates, times and venues in the events table below:
Direct Payment - Events
Echo Centre
Barras Place, Liskeard PL14 6AY
1pm, Monday 7 October
Trethorne Leisure Park
Kennards House, Launceston PL15 8QE
1pm, Wednesday 9 October
Redruth Community Centre
9a Chapel Street, Redruth TR15 1AW
1pm, Thursday 10 October
Lescudjack Centre
Penmere Close, Penzance TR18 3PE
1pm, Tuesday 15 October
Merlin MS Centre
Bradbury House, Hewas Water
St Austell PL26 7JF
1pm, Wednesday 16 October
The Dracaena Centre,
Dracaena Avenue, Falmouth TR11 2ER
1pm, Thursday 17 October


When the consultation has finished we will produce a report on the outcome and make a decision about approving the policy.  The new policy will be published on the Council’s website. Hard copies will be available for anyone who does not have access to the internet.

Yes. We expect to publish them on our website in December 2019.