Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Direct Payments

If you receive Direct Payments, please see our dedicated Direct Payments during the Covid-19 outbreak page for specific information and support during the outbreak

What is a Direct Payment?

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A person who has eligible needs has a Personal Budget.  This is the amount of money the Council sets aside to pay for the person's care and support.  A Direct Payment is where the person decides to buy the care and support themselves, rather than have the Council do this for them.

If a person is eligible to have a Direct Payment and wants one, the Council will give the person enough money to buy the support they need.

Cornwall Council supports Direct Payments to help people in meeting their eligible needs. This helps them have greater: 

  • independence
  • choice
  • control

We have reviewed the way in which we manage and monitor Direct Payments for adults.  There was a consultation throughout Autumn 2019 and approval by Cornwall Council's Cabinet. We are happy to now publish the new Policy.  This sets out Cornwall Council's approach for adults who:

  • have eligible needs
  • want to arrange their care and support with a Direct Payment

Read the Direct Payment Policy

We are also updating the guidance and information we provide.  More information will be added to this page over the coming months, so watch this space!  If you have queries in the meantime please get in touch, using the contact details shown on this page.

As an outcome of the review of our Direct Payment system, we felt we needed to introduce a new agreement which is:

  • clear and easy to follow;
  • provides your reference number (MOSAIC) which you can quote if you need to contact us;
  • sets out both the Council's and your responsibilities;
  • clearly shows the options available to you in line with the Care Act 2014;
  • provides useful contact information and websites for further information and resources;
  • introduces new requirements such as:

    • reporting expenditure to us on a quarterly basis
    • returning unspent funds

This is to ensure the Council carries out due diligence with public funds. It also enables us to manage Adult Social Care budgets. This means they can remain available to all people with eligible social care needs.

Easy Read Agreement

We worked with the CHAMPs (Cornwall Health & Making Partnerships) team and disAbility Cornwall & Isles of Scilly to produce the new document.  It now serves as the formal agreement and a useful guide all in one.  This is written in a way we hope will be easier for everyone to use and understand.  There is a checklist at the back which sets out clearly what you are agreeing to when you sign the document.

Formal Agreement

There is a legal framework the Council has to adhere to for Direct Payments which can be quite complicated to understand.  This more formally worded document is available here.

Expenditure form and bank statements

Every 3 months, we ask you to complete and send us a record of the money you have spent from your Direct Payment.  If you use a bank account, rather than an Allpay card, you also need to send us your bank statements at the same time.  The form provides details of where to send this information.

We may agree a longer interval with you if all is running smoothly with your Direct Payment.

Find out more about using an Allpay card for your Direct Payment.

The Government have outlined that all Health and adult social care workers (key workers) should be vaccinated against flu if directly involved in caring for people who receive care and support.  This includes all personal care assistants (PAs).  

Personal Assistants are entitled to free flu vaccinations and there is guidance on the Government website which includes a letter of entitlement that can be downloaded and completed to enable them to access.Direct Payments users who employ one or more PAs should ensure that the PAs are aware of the free flu vaccine available and have opportunity to access it. 

Please see the Governments guidance on how to access the free vaccine and inform your PAs.

To make it easier for the PAs to obtain a free flu vaccine , there is a required letter of entitlement. 

This is to be completed by the employer to prove you employ a PA. Your PA can then visit their GP or local pharmacist to obtain the free vaccination. 

If you are in receipt of Direct Payments, we would like to send messages and updates which relate to you and your situation as quickly and as easily as possible. 

Do you have an email address where we can reach you? This could be the email of a trusted person such as a family member or your PA if you don’t have one yourself. Please send it to us at