Quality Assurance

Quality Assurance

All Local Authorities must make sure the care and support services it uses are good quality and provide value for money. Section five of the Care Act 2014, also says local authorities must promote the efficient and effective operation of the care and support market overall.

Cornwall Council’s Adult Social Care Quality Assurance and Service Improvement team supports this through the completion and reporting of quality assurance and service improvement (QA) reviews. A QA review is a free advisory and assurance service provided by the council that provides provider management and owners with an objective look at their business. All service providers, whether they are Care Quality Commission (CQC) registered or not, will have a QA review. The team use a risk-based approach to prioritise work across the market and to highlight areas for detailed work at providers.

Provider Performance Monitoring Forms (PPMF)

The Quality Assurance Team receives concerns about services from a variety of sources including professionals, people who use services, members of the public and service providers across all sectors.

To inform us of a compliment or a concern about a service then please complete a PPMF form and email it to ASCQualityAssurance@cornwall.gov.uk

All concerns are assessed and appropriate action taken, ranging from logging for future reference to recommendations for de-commissioning a service.

Managing provider quality and performance

The Quality Assurance team work with providers to raise the quality of care across Cornwall. Sometimes, providers need help to maintain care at an appropriate level. The Quality Assurance team, working with others in the Council, will work with the provider to help them improve. Problems may come up that need more formal support and controls put in place to manage placements to a provider to help them fix the identified issues. The Council’s approach to this is covered in the Managing Provider Quality and Performance in Commissioned Services document.

Safeguarding adults

The Quality Assurance Team supports the multi-agency safeguarding adults process by working with providers where there are concerns. For more information, or if you have a corncern, please see our Safeguarding Adults pages.

Useful links