Quality Assurance

Quality Assurance Review

All Local Authorities are responsible for ensuring that the services it commissions for care and support are of good quality and provides value for money. We meet this responsibility by a number of measures which includes performance monitoring and a Quality Assurance (QA) review, which takes place at least once a year.

The QA review is applied equitably across all adult care and support commissioned services

Provider Performance Monitoring Forms (PPMF)

The Quality Assurance Team receives concerns about services from a variety of sources including professionals, people who use services, members of the public and service providers across all sectors.

To inform us of a compliment or a concern about a service then please complete a PPMF form and email it to adultcommissioning@cornwall.gov.uk.

All concerns are assessed and appropriate action is taken, which ranges from logging for future reference through to recommendations for de-commissioning a service.


Cornwall Council is undertaking a full tender for the external (non-council) provided community support services. These are traditionally known as day services.

Working with providers which deliver poor outcomes

To find out how we work with providers which deliver poor outcomes for service users you can read our Working with services which deliver poor outcomes policy to find out what we look at when reviewing a service.

Safeguarding adults

The Quality Assurance Team supports the multi-agency safeguarding adults process by working with providers where there are concerns.

Provider forums

Provider Forums are for all providers of care and support services. The Forum is co-ordinated and facilitated by the Commissioning, Quality and Improvement Service and contributions are invited from all providers and partner agencies.

If you would like to contribute or you have a suggestion then please contact us adultcommissioning@cornwall.gov.uk.

For copies of agendas or the presentations from the Forum please contact us adultcommissioning@cornwall.gov.uk.

Useful links