Home Care Services

Home Care is the practical and supportive care that allows a person with support needs to remain in their home, to improve their quality of life and make it possible for them to retain their independence.

People may need Home Care if they are getting older, have a medical condition, recovering from a surgery or have disability.

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Home Care includes but is not limited to:

  • Personal Care
  • Night Support
  • Health care for medical or clinical aid in the home
  • Outreach and Community Activities Support
  • Daily Living Skills Support

Cornwall Council currently award service provisions through its Care and Support at Home in a Framework Agreement, in the first instance, or spot purchase services with Care and Support Providers in areas where there is a limited supply available.

Cornwall Council and NHS Kernow are due to recommission a new contract for Home Care Services later this year.

The services are commissioned for adults over the age of 18 years who have eligible health and/or social care needs and include people with physical disabilities, learning disabilities, sensory loss and age related needs.

The Council’s current Framework Agreement is due to expire in June 2018 and the Commissioning Team co-designed a new service delivery model, with service providers and other stakeholders.

The new service model aims to deliver:

  • The best outcomes that people want for themselves
  • Good quality support
  • County-wide accessibility
  • Compliance with legislation and regularity requirements
  • Individuals to have control over the type of support they access to improve their health and wellbeing
  • Individuals to feel safe in their own homes
  • Good information, advice and guidance
  • Works in partnership with all support services providing choice of types of support available to people
  • Works in partnership to support the health and social care system eg, Acute and Community Hospitals, GP Services, Ambulance Services and NHS Services in Cornwall and Social Care.
  • Value for money
  • 16, 24 and 28 November 2017:  Bidder workshops
  • December to January: potential Procurement Period
  • Early 2018 – Contract Awards

Details of Cornwall Council’s current contracts to be procured are posted on the South West Portal – Contract register.

It is advisable that if you are interested in working with Cornwall Council to deliver services that you are registered with these sites.

Details of how to register for procurement opportunities with us can be found in the business and commercial services pages.

A summary of all workshops held will be shared in due course on the Cornwall Council and NHS Kernow websites.

Bidder Workshops

Commissioners recently held three Bidder Workshops across Cornwall setting out the proposed planned approach for a new Home Care Contract in Cornwall commencing in 2018 and the following information was presented.

The approach and terms set out in the presentation remain subject to change until the Tender documents are formally published.

Commissioners are in the process of developing a Market Position Statement for Home Care in Cornwall together with an overall Market Position statement of Social Care in Cornwall.  This will be available to view on the website soon.

Stakeholder Engagement and Co-Production Report

Commissioning Intentions Report

  • The Commissioning Intentions Report, which will be available shortly, is aimed towards improving individual and strategic outcomes and supporting people to live in their own homes independently for as long as they wish.  This could be achieved by developing high quality services that are flexible and give people choice and control over how their care and support is provided.

As you are aware, pressures are increasing in the hospitals and we are asking for your co-operation with assisting as many people as possible to return home when they are fit to do so.

There is a real need to be able to discharge people as soon as possible.

In Cornwall we measure our services to determine the level of pressure currently operating in the hospitals.  This enables our partners to understand where the demand is to enable the release of capacity.

Please find below the different stages of the Operation Pressures Escalation Levels (OPEL) and their meaning. They are:

OPEL 1 (green):  Indicates that the service is operating at normal parameters of pressure, relevant actions taken in response if deemed necessary, no support required.

OPEL 2 (amber):  Indicates that the service is operating at moderate pressure, performance deterioration, and escalation actions taken in response.

OPEL 3 (red):  Indicates that the service is operating with severe pressure, significant deterioration in performance and quality, majority of escalation actions available are taken in response.

OPEL 4 (black):  Indicates that the service is operating under extreme pressure, risk of service failure, all available escalation actions taken and potentially exhausted, extensive support and intervention required following discussion and agreement with the Kernow Clinical Commissionign Group (NHS Kernow). 

Your help makes a real difference to the people of Cornwall who want to return home as soon as they are fit to do so.

We have been awaiting details of the arrangements by which staff working in registered residential care / nursing homes or registered domiciliary care providers who are directly involved in the care of vulnerable patients / clients can receive a free flu jab. NHS England and Public Health England have now released the free flu vaccinations letter and the message below has been circulated to health and social care providers by Public Health with details of how to help you and your staff access the free jab.

In summary:

  • The new system is launching
  • Pharmacies are good to go now
  • GPs will be registering to opt in this week and will only be delivering to their own patients
  • The GP service link in the letter has lots of technical detail
  • The Pharmacy service link in the letter has some very useful letter templates for staff to use in proving eligibility
  • Care staff will need to check if their own GP has opted in to the scheme and if not use a pharmacy