Community Based Day Support Engagement

We want your views on day services

Cornwall Council is working to gather peoples views and experiences related to day services support in Cornwall with Healthwatch Cornwall. Healthwatch Cornwall are working with the council on this to advise on the ways they engage with people who use day services.

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In the last few years people have been making different choices about how they spend their day, with more people employing a personal assistant or getting experience of work through volunteering opportunities.

People who use services have told us that they would like to:

  • Have a place to meet with friends
  • Be able to go out to groups in the community
  • Have a range of activities available

Carers told us that they think day services should be flexible, about developing life skills and that people should be supported to be part of the wider community.

This is an opportunity for the council to look at how we can offer more choice and flexibility in how people spend their day, supporting people to join in with activities that develop their interests and skills.

We recognise that everyone is different and that no single service model will be right for everyone so that is why we want to hear about the sorts of services people might want in the future.

There will be a number of ways that you can get involved, including:

  • Drop-in sessions

    Anyone with an interest in Day Services can come along to talk to members of the Commissioning Team in an informal and relaxed setting. We would particularly like to hear from people currently using the services or who might do so in the coming years, and their families and carers. There is no need to book a place but if you have particular needs to make coming to see us possible please get in touch so that your voice can be heard.

  • Workshops

    We will be getting staff and leaders of current, and potential Day Service Providers together to talk about the needs and aspirations of the people who attend their service, and those of their staff and volunteers. If you are not involved with current or future provision of Day Services but would like to participate please get in touch with the team to discuss attending.

  • One to one discussions

  • An online form and paper surveys which are being distributed to every current service user with a pre paid return envelope through the services they attend.

We will firstly be talking to current service users through their current providers and more public engagement will follow.

We want to hear your views

We want to hear your views about Community Based Day Support. A hard copy of the survey is being sent to every user of day services through the service which they attend along with written information about the survey so that staff in the services could explain why we are asking for people's views. The closing date for the survey is 20 September.

Community Based Day Support Survey 

We worked with an independent specialist, Easy Read Online to produce easy read surveys and supporting information.

If you have any comments or questions please contact us on or 01872 224265

We held a round of drop in events in the last week of July and will be taking some time to reflect on what people have told us both about the place and value of day services in their lives, and about ways of ensuring that others can participate in the engagement.

We have arranged a further five drop in sessions, the dates and times are as follows:

10th September 1pm - 4pm Hayle Community Centre, TR27 4NX
12th September 10am - 1pm Dracaena Centre Falmouth, TR11 2ES
13th September 10am - 1pm John Betjeman Centre, Wadebridge, PL27 7BX
16th September 10am - 1pm Treverbyn Community Hall, Stenalees, PL26 8TL
18th September 9am - 12pm Parkhouse Centre, Bude, EX23 8LD


We are also in the process of arranging visits to a lot of the existing Day Services to work with the people who attend those services to help them make their views known.

  • 6 August - Liskeard Town Council 10.30am - 12.30pm
  • 15 August - St John’s Hall Penzance 10.30am -12.30pm
  • 20 August - Chacewater Villiage Hall 10.30am - 12.30pm

If you would like to book a place to attend one of the workshops please email

September – We will be collating all the information and views that people have shared with us about what they value about their current services and arranging with someone independent to help us understand what the key things that we have been told.

October, November and December – We will be arranging a number of sessions with people with a stake in day services to jointly create a vision and model (or several models) of what day services should look like in the future based on the information we collect through surveys and the face to face engagement. We are calling this co-production.

Early 2020 – We will begin formally consulting on our co-produced vision and models. This will be a further opportunity for people to give the views once there is more clarity about what people want the services to look like.

March 2021 – Our current externally commissioned day services contracts come to an end and we will, following the engagement and consultation activity, be in a position to implement the co-produced models of day services.