Ask a Fire Officer

Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Contact a Fire Safety Officer

Urgent

Is there is an immediate risk to life by fire, due to fire safety concerns in a business premises? If so, please call 0800 3581 999 (24hrs).

Where we receive an allegation of fire risk that appears to pose immediate risk to life we aim to have an officer attend the premises within 3 hours. This is regardless of the time of day or night.

For fire safety concerns, we will investigate and will deal proportionately with breaches of the law as set out in our Enforcement Policy. This includes taking enforcement action when necessary.

Non-urgent

Do you:

  • wish to report a non-urgent fire safety concern in a business’s premises?
  • have a general fire safety enquiry?

If so, please complete the form below or call 0800 3581 999.

We will acknowledge your concern within 3 working days. We aim to investigate fire safety concerns within 7 working days.

We aim to respond to all questions or requests for advice within 10 working days. If we can’t respond within 10 working days, we’ll tell you when you can expect to receive a response

All fire safety concerns are treated with confidence. However, non-personal information may be released under the Freedom of Information Act.

Ask a fire officer

Data protection

The information you provide on this form will be held by Cornwall Fire and Rescue Service, which is a service of Cornwall Council. Your information will not be used for any other purpose by Cornwall Council. It will not be passed onto any other third party without your permission.

The information you provide on this form will be retained for its purpose. After this period it will be destroyed in a secure manner. This is in accordance with Cornwall Council's Record Retention Policy.

All personal information held by Cornwall Council is held safely in a secure environment. For more detailed information, view our web page on Privacy Notices.

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