Street care and cleaning

2018 Waste Collection and Street Cleansing Customer Satisfaction Survey

Every year we give all of our residents the opportunity to tell us what they think about our services. Please follow the link below which will take you to the survey.

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Complete the survey

The survey runs from 1 October and closes at midnight on 31 October 2018.

All results are anonymous, we will use the information to address any local issues and to help us manage the contract as efficiently as possible. The survey takes about 10 minutes to complete. If anyone cannot complete the survey online our Information Service offices have hard copies available. 

We are responsible for cleaning streets and highways and removing litter from highways, roads and Council owned land.

Streets are cleansed based on a zonal system.

Zone   Type of area

Zone 1

High public use eg, town centres and cities

Zone 2

Residential areas

Zone 3

All Other areas

Zone 4

Special Circumstances


It is required that streets in Cornwall should never fall below a grade B of the Cleanliness National Indicators as prescribed by Defra.

Please contact Refuse and Recycling if you any have queries or would like to report streets that need cleaning.

Help make Cornwall a cleaner place - Visit the Clean Cornwall website