Cornwall Council has signed up to a national voluntary code of practice, called the collection commitment. We have pledged that we will:

• Explain clearly what services you can expect to receive;
• Provide regular collections;
• Provide a reliable collection service;
• Consider any special requests that individual households may have;
• Design our services and carry out collections in a way that doesn’t produce litter;
• Collect as many materials for recycling as we can and explain to you what happens to them;
• Explain clearly what our service rules are and the reasons for them;
• Tell you in good time if we have to make changes to your services, even temporarily;
• Respond to complaints we receive about our services; and
• Tell all our residents about this commitment to collecting waste.