Report a missed collection
Christmas generates a lot of additional waste - please bear with our collection crews during the last week of December and first two weeks of January while they are working even harder than usual. Due to the additional demands during this period collection rounds take longer so your rubbish/recycling may not be collected until later in the day but don't worry, they'll get to you.
Before you report a missed collection, please check our list below of possible reasons why your rubbish may not have been collected. If you report a missed collection, our contractor will investigate including making checks against their vehicle tracking data and on-board camera footage and notify you if they are going to return or not.
How do I report a missed collection?
- Missed rubbish collection
- Missed recycling collection
- Missed garden waste collection
- Missed clinical waste or sharps collection
- Missed Christmas Tree collection
Why was my rubbish collection missed?
Your rubbish collection may have been missed for these reasons:
You need to put your rubbish out by 7am on your collection day. If you put it out later, you may miss the collection. You can check your collection day by using the My Local Area link on this page.
We can only take normal household waste. If it’s heavier than 25kg/50lb or longer than 1m, you can book a bulky waste collection or take it to one of our household waste recycling centres. You can compost garden waste at home, take it to a household waste recycling centre or use the garden waste collection service. There is a separate service for clinical waste and sharps.
If the rubbish for the rest of your street hasn’t been collected, the collection may be running late. Please wait until the end of the working day to report a missed collection.
If your collection has been missed several times, the collection team may not have seen your rubbish. Please provide your phone number so we can ring and check where you normally leave your rubbish for collection.