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Bulky waste collection terms and conditions

Before you place your order to use our Bulky Household Waste collection service, please read the summary of our Terms and Conditions below.  Please make sure you agree with them and pay particular attention to the information about:

  • confirmation of your order and
  • your collection date
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Further information is provided in our full Terms and Conditions.   

  • Only the day of the week that bulky waste collections operate in your area is advised during the booking process. Your actual date of collection will depend on:
    • when your order is placed
    • the processing time for your chosen method of payment
    • when the order is received by our contractor
  • Our contractor, SUEZ Recycling and Recovery UK Ltd, will attempt to contact you by telephone to confirm the actual date of your collection beforehand. If for any reason they are unable to contact you, please leave your waste out on the day advised during the booking process.  
  • If you do not hear from our contractor within the expected timescale and you are concerned there has been a problem receiving or processing your order, you may contact us on 0300 1234 141.
  • Items must be placed at the boundary of your property/or the collection point specified on your order by 7.00 am on the date of your confirmed collection
  • Items placed out for collection remain your responsibility until collected by the Contractor.  They must not be left anywhere that obstructs the highway, pavement or poses a risk to others. 
  • You do not have to be at home when our contractor collects your items but they must be accessible. Our contractor will not enter your home or associated buildings to collect items. Unless by prior arrangement, and a damage waiver has been signed.
  • Make sure that doors of fridges and freezers are closed.  This prevents animals and children becoming trapped inside.
  • Domestic fridges, freezers, etc, must be emptied prior to collection. Our contractor reserves the right to refuse to collect these items if they still contain food, drink or other perishable items.
  • The contractor will not dismantle, disconnect or empty any bulky household items prior to removing them.
  • Any items that are still connected, fixed to walls, or containing food, etc, will not be collected.  No refund will be given.
  • This service is for domestic bulky waste only.  We do not collect from commercial or business premises. 
  • Only the item type(s) and quantity stated on your order will be collected.  Our contractor’s operatives will not collect additional/alternative items to those stated on your order.
  • If you wish to amend or add items to your order, please telephone us as soon as possible.  At the latest by midday on the working day before your collection on 0300 1234 141.  Please note that there may be a charge for adding or changing items on your order depending on which pricing category they fall under.
  • If you wish to cancel your collection, in order to qualify for a refund we must receive your cancellation by midday the working day before collection at the latest.