Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Bulky waste collection terms and conditions

Before you place your order to use our Bulky Household Waste collection service, please read the summary of our Terms and Conditions below to ensure you agree with them, paying particular attention to the information regarding confirmation of your order and your collection date. Further information is provided in our full Terms and Conditions.   

  • Only the day of the week that bulky waste collections operate in your area is advised during the booking process. Your actual date of collection will depend on when your order is placed, the processing time for your chosen method of payment and when the order is received by our contractor.
  • Our contractor SUEZ Recycling and Recovery UK Ltd will telephone you to confirm the actual date of your collection beforehand; until you have received this confirmation please do not place items out for collection.
  • If you do not hear from our contractor within the expected timescale please contact us on 0300 1234 141 in case there has been a problem receiving or processing your order.
  • Items must be placed at the boundary of your property/or the collection point specified on your order by 7.00 am on the date of your confirmed collection
  • Items placed out for collection remain your responsibility until collected by the Contractor and must not be left anywhere that obstructs the highway, pavement or poses a risk to others. 
  • You do not have to be at home when our contractor collects your items but they must be accessible; our contractor will not enter your home or associated buildings to collect items, unless by prior arrangement, and a damage waiver being signed.
  • Ensure that doors of fridges and freezers are closed to prevent animals and children becoming trapped inside.
  • Domestic fridges, freezers, etc, must be emptied prior to collection; our contractor reserves the right to refuse to collect these items if they still contain food, drink or other perishable items.
  • The contractor will not dismantle, disconnect or empty any bulky household items prior to removing them.
  • Any items that are still connected, fixed to walls, or containing food, etc, will not be collected and no refund will be given.
  • This service is for domestic bulky waste only, we do not collect from commercial or business premises. 
  • Only the item type(s) and quantity stated on your order will be collected; our contractor’s operatives will not collect additional/alternative items to those stated on your order.
  • If you wish to amend or add items to your order, please telephone us as soon as possible and at the latest by midday on the working day before your collection on 0300 1234 141.  Please note that there may be a charge for adding or changing items on your order depending on which pricing category they fall under.
  • If you wish to cancel your collection, in order to qualify for a refund we must receive your cancellation by midday the working day before collection at the latest.