Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

What's new in Planning

Please be aware that there will be some delays in our response times which is unavoidable at the moment.  We are experiencing an increase in Covid-related staff absence and many of our staff are working hard to balance work and home schooling.  The Council is committed to supporting our staff to work flexibly to enable a balance to be reached which means our officers may be working different hours.   

Please bear with us at this difficult time.  We are mindful of the personal pressures that a third lockdown places on us all and we respectfully ask that you are considerate when communicating with our staff.

For more details on our revised processes, please see our FAQs Covid-19 impact on planning processes. Thank you for your understanding.

All officers are now working remotely and are available by email. Not all officers are equipped with mobile phones. However, they are able to access answerphone messages remotely. They will get back to you as soon as they are able. 

You can find out more about the changes to use classes using this link to our new Use Class factsheet.

Please note that discretionary fees increased on 1 January 2021.  Most fees increased by 4%. However certain products increased by more than that amount on a cost recovery basis. We propose to set prices at just below the average levied for similar products and services by other authorities across the country.  Please see our Planning Fees page for more information.

Cornwall Council has declared a climate emergency.  We need to increase electronic working to support this.  There is now a charge for handling planning applications and associated documents submitted on paper. Please see our Validation Updates page for details.

You may wish to consider submitting online via the Planning Portal or emailing us direct at

From 1 April 2021, there will be a charge for handling invalid planning applications.  Please see our Validation Updates page for details.  You could consider our validation checking service.  This will ensure the correct information is submitted first time.

Businesses may be considering different ways of working to help recovery from Covid-19. We are again offering free initial planning advice direct to businesses in a 30-minute virtual meeting.  You will need to pre-book a session in advance.  Sessions are available on:

  • Wednesday 3 February (afternoon)
  • Wednesday 10 February (morning)

To book one of these free planning advice sessions, please email Jade Christophers at  Please include the questions you wish to ask so we can make these meetings as useful as possible.

We also offer 1-hour free Building Regulations pre-application advice. If you would like to book an appointment, please contact  You can also find more information on our Do I need permission page.

If you have an informal enquiry, please call 01872 224792 option 4 and leave brief details of your query.  Our Building Control technical helpline team will then call back.

Our Service must comply with the General Data Protection Regulations. We will be redacting the following information from all documents available to view on the online planning register:

  • non-generic email addresses such as direct email addresses which include a person's name
  • all mobile numbers.

Some agents may wish to have their contact details publicly available.  In this case, please use:

  • generic business email addresses such as reception@ or enquiries@
  • landline numbers.