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Changing Places Toilets

Guidance on Providing Changing Places Toilets

Changing Places Toilets

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Changing Places Toilets (CPTs) have additional features and more space to meet the needs of people with profound, complex and multiple disabilities and impairments. They help local users and their families, as well as visitors, to spend time out and about and access every day places. There are a growing number of CPTs in Cornwall provided by the public sector, including Cornwall Council, the private sector and charities.

Boosting Provision

Cornwall Council is promoting the provision of further CPTs in Cornwall to help more residents and visitors access more places for longer. Our CPT Guidance provides advice on planning and installing a CPT.

Where permanent CPTs are not possible (for example on small or constrained sites) or where there is only a temporary demand (e.g. festivals), Cornwall Council encourages the hire of mobile CPTs. When very large events are being held or a large number of CPT users are otherwise expected it may be appropriate to supplement built CPT provision with a mobile CPT.

Case Study: The Eden Project

As part of a range of access provisions, The Eden Project installed its CPT in its visitor centre in 2011. It is co-located with other toilets, close to the Coffee House and shop where visitors do not need a ticket. Vibrant decor has been used to create visual contrast and a welcoming feel. The facility is freely available (no RADAR key needed) and is used daily. It has been straightforward to clean and maintain. (Image courtesy of The Eden Project).


Case Study: Cornwall Services

Cornwall Services’ CPT is probably the most-used CPT in Cornwall. Converted from staff facilities, it has helped establish Cornwall Services as a destination in its own right for local families as well as assisting those travelling through or visiting places in the immediate vicinity. It is free to use and located close to the other toilets. Cornwall Services Manager Alex Lawson explains how their CPT came about and the difference it has made:

“We decided to fit a CPT back in June 2016, after we were approached by one of our customers, Rachel George. Rachel's son, Adam, suffers from a rare neuromuscular disorder, which means he can’t sit unaided, stand or walk. Rachel asked if we would consider installing a CPT that would give Adam the freedom to meet friends at the Services. 

Once Rachel explained how difficult outings can be for families like her own, we wanted to find a solution as quickly as possible.  We settled on converting an existing staff toilet/shower. The CPT has all the vital equipment and was quick to install – it only took a day! Also the cost was not prohibitive and it is regularly used by a large number of customers with a wide range of needs. Adam can now meet up with his friends at the Services without the constant worry of not being able to go to the toilet, so it’s life changing for him and for many others.

I hope other destinations in Cornwall see how quickly and easily we were able to do this and decide to follow suit.”