Planning complaints

We want to hear from you if you have any feedback about the Planning and Sustainable Development Service.  Before making a formal complaint please have a look at our common planning complaints page to see if there is already an answer to your problem. 

If you still wish to make complaint then it would be helpful if you could let us know from the outset what you feel is an appropriate remedy. 

Our flowchart gives you an overview of the process.

Send your complaint to the Planning and Sustainable Development Service

Online Feedback form


Phone 0300 1234 151


Room 117, St Austell One Stop Shop,

39 Penwinnick Road, St Austell, Cornwall, PL25 5DR


We will assign an investigator to your complaint


We will send you an acknowledgement letter/email which will include details on how your complaint will be processed and the timescale for a response.


We will send you a draft response for you to comment on.  


We will issue our final response to your complaint and include an explanation of how we have considered your comments.


If you are not satisfied with our final response then you should contact the Local Government Ombudsman

Online  Complaint form

Phone  0300 061 0614

Post  The Local Government Ombudsman,

PO Box 4771, Coventry, CV4 0EH