Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Covid-19 impact on planning processes

The Planning Service relies on a number of prepared letters, emails and other notifications. Given the speed of change it has not been possible to update all of these documents and they may refer to ways of working which have been temporary suspended or changed. The keys changes in our working practices are captured in these FAQs.

We have 2 processes running for applications where Committee consideration is required: the virtual planning committee or the emergency decision making process (which is a written consultation process).   Virtual meetings are limited to 3 hours, so the written process operates alongside the virtual meetings to enable agendas to be managed to meet the time limit but still ensures that the committee is involved in the determination of the application.

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Businesses may be considering different ways of working to help recovery from Covid-19.  We are offering free initial planning advice direct to businesses in a 30-minute virtual meeting.  You will need to pre-book a session in advance; sessions are available on:

  • Weds 11 November (morning)
  • Weds 18 November (afternoon)
  • Mon 23 November (morning)

If you are interested in booking one of these free planning advice sessions, please email Jade Christophers at  Please include the questions you wish to ask so we can make your meeting as useful as possible.

Yes. We have responded quickly to bring forward new ways of working and will continue to do so as the situation changes. However, please be aware that we are experiencing unusually high volume of enquiries which is impacting on our response times and we ask that you please bear with us during these difficult times. More details on our actions so far is in our Planning response to Covid document. Our FAQs on the impact on planning services are regularly reviewed and updated so please check them for the latest information.

We are following the government advice and our officers are predominantly working remotely from their homes. All officers are enabled for home working and are therefore contactable from home via email. We are in the process of supplying mobile phones to officers and in any event they are able to access answerphone messages on their landlines remotely and will get back to you as soon as they are able. Please be mindful that many officers are balancing work with caring responsibilities and might be working slightly different patterns.

No, our officers are mostly working remotely to ensure the safety of our staff and our residents. You can contact us via email at or telephone 0300 1234 151.

Yes, applications are still being determined. Not all applications will require a site visit as we may have sufficient knowledge or can access information on our systems to allow us to properly consider the proposal. However we will undertake essential site visits on a case-by-case risk assessed basis and where all options to assess it virtually have been exhausted. We will not delay our decision-making unnecessarily. For pre-application enquiries, we will offer either the desktop option, or where a visit is requested it will be an unaccompanied visit and a virtual meeting or telephone call.

There may be some delays as we are working under very different circumstances where the additional processes take a little longer. The volume of general planning enquiries has significantly increased which is resulting in delays with validating applications. We are working hard to manage this within our existing resources and we have additional staff joining our team in September. Notwithstanding this, we are still determining 87% of applications within agreed timescales which is consistent with our performance prior to the pandemic. We are also experiencing a high volume of enquiries to our planning enforcement team and would ask that you kindly bear with us as it might take a little longer to respond to your query.

No, not at present. The Planning Service relies on a number of prepared letters, emails and other notifications. It has not been possible to update all of our standard documents and they may refer to ways of working which have been temporary suspended or changed. The key changes in our working practices are captured in these FAQs.


No, we apologise but we are unable to accept hard copy applications at this time because we have no way of collecting incoming mail for the time being. If you have posted a hard copy application to us from 23 March onwards you may wish to consider emailing direct to ensure that we have received your written submission. All hard copies posted since the above date will be on hold. You may wish to consider resubmitting online via the Planning Portal or emailing to us direct at

To reduce risks to our customers and staff we need to process electronically as much as possible. If you have submitted an application a Validation Officer may contact you and request an email address to use on a temporary basis. If you are an agent who doesn’t usually accept email but can on a temporary basis, please get in touch by emailing

Yes, we can update our records. Therefore if you plan to continue to work from home, please contact and the system will be updated. This will ensure all correspondence will be sent to the new address until directed otherwise.

We understand that it may take longer for our applicants/agents to provide additional/revised information. Therefore until further notice we will cease returning applications after the 21 days if information requested is not received. Additional/revised information should be emailed to Applications can also be amended via the Planning Portal, however please notify us by emailing

Physical samples of materials for applications should not be submitted to the Council. Photographs, brochures/weblinks and detailed product specifications should provide sufficient detail for assessment by officers. If an actual sample is needed, your case officer will contact you to arrange how they wish to view it.

If you have submitted your planning application via the Planning Portal please arrange to pay the Planning Portal direct. If you submit by email to Cornwall Council, payments for planning applications should be made online via the Council’s website /pay-it/ Planning applications and other fees can also be paid over the phone by calling 0300 1234 151. If you pay your planning application fee by phone, please email to advise that you have paid to help reduce delays.

Government Environmental Impact Assessment guidance does not require this to be submitted in hard copy. These need to be submitted electronically so it will be available on the Council’s website in the usual way. The guidance states that applicants should also make copies of the Environmental Statement available to the public. Either free of charge or at a reasonable cost reflecting printing and distribution costs, which is not part of the Council’s procedures. Interested parties may wish to check the online planning register for details and contact the applicant or agent direct to arrange. We recognise that EIA applications can contain a large number of documents which may be difficult to share electronically. If you are submitting an EIA application please contact for advice on how best to proceed.

If you have a question regarding a specific application that has been submitted, please contact the validation officer listed on correspondence you may have received. If you have a general question about the submission and validation process, then please contact our General Enquiries team on

Please note that the volume of general planning enquiries has significantly increased which is resulting in delays with validating applications, planning agents can keep up to date with the validation times on the planning agents area of our website at /environment-and-planning/planning/planning-agents-area/

Pre-applications and other services

We will continue to provide advice via the ‘Do I need Planning Permission’ service (with the exception of hard copy submissions which we are unable to accept at this time). With regards to pre-application advice, at the present time we are able to provide either a desktop only service or, where a visit is requested, it will be an unaccompanied visit and a virtual meeting or telephone call (charged as a pre-app with accompanying site visit).

The additional services for providing hard copies of plans, documents, any planning application forms and the report a breach of planning form is currently suspended. If the matter is urgent please contact 0300 1234 151.

Yes but we will only be able to provide discretionary services (pages 8-10 of the Planning Fees and Charges Document)which can be completed electronically or where we can gain access to manual records. This includes history searches as we have limited access to microfiche or other non-electronic records at this time. Any requests received which cannot be dealt with in full will be put on hold and completed as soon as possible.

No, not at present.  Due to current Covid-19 restrictions, we’re unable to provide a safe environment for face-to-face Pre-application Community Engagement Forums.  Officers are currently reviewing options for working with local councils and developers on community engagement which may include a virtual pre-application community engagement forum.  Applicants are advised to contact the relevant local council to seek the views of local residents.  Some guidance on working together on pre-app discussions is available on the Cornwall Planning Partnership page.

Yes, however face-to-face design review meetings are currently suspended. The normal dates in our Design Review Panel schedule can be used where convenient for either a conventional Desktop Review or a virtual Consultation and Desktop (utilising Microsoft Teams) provided we have information in advance. Information needs to be received in full 2 working days ahead of an agreed review date. However we do have to agree and book the review date with at least 2 weeks’ notice and the project synopsis must be submitted with that booking. The guidance report should normally be available within 10 working days after the review as usual but it may be possible to issue the report earlier subject to confirmation. Please contact Julie Hoare at for more information or to book a review slot.

Commenting on a planning application

The best way to send us your comments is to ask a relative or friend to email them to or to submit them via the online planning register. Planning officers take issues into account (as long as they are material planning considerations) regardless of the sender. If you are unable to arrange for someone to submit comments electronically on your behalf then please contact 0300 1234 151.

No, we apologise but we are unable to accept comments sent in by post at the moment so please submit your comments electronically. If you have posted hard copy comments to us since 23 March onwards you may wish to email direct to ensure that we have received your written comments (please mark “possible duplicate?” in the subject line and we will check). There is a risk that any hard copy letters posted since the above date might not be taken into account because we have no way of collecting incoming hard copy mail at present. If you cannot submit comments online, then please contact 0300 1234 151.

Planning applications etc will be available on the online Planning Register and advertised in the local press in the normal way. However, we will not be displaying a Site Notice for the majority of planning applications at present but will continue to send neighbour notifications to residents abutting a site. The minimum publicity as set out in Planning legislation only requires either a Site Notice or a neighbour notification for most types of applications. However, a site notice will be required for applications for development affecting a Public Right of Way, development representing a departure from the Development Plan, applications for EIA development accompanied by an Environmental Statement, major applications, Permission in Principle, Advertisement Consent, Listed Building Consent for alterations or extension/demolition, and development in a Conservation Area. For these types of applications, we will post a site notice to applicants to display or agree an extension of time until travel restrictions have ended. Temporary changes to how we can engage have been published in our Statement of Community Involvement.

You can register to receive alerts by email for planning applications in your area using ‘Never miss a planning application’

Planning consultees

No, not all:

  • At present South West Water are not able to respond to all consultations.  If you are planning a new development or extending an existing property over, or within 3 metres of public assets, you need to contact South West Water.  Note: SWW will not permit building within 4.5 metres of public water mains, sewage rising mains or sewers on a new development or redevelopment site.  For more information please refer to the information on their website:
  • Cornwall Council Forestry Officers are undertaking a reduced number of site visits to assess applications. Where possible, decision-making will be informed by a desk-top assessment. If you are submitting an exception notice or application for proposed works to a tree subject to a Tree Preservation Order or in a Conservation Area, you may be required to submit additional photographs.  This will help us to continue to process and issue a decision on your request. Where access to a site is needed, officers will give advance notice. Please provide a suitable contact number on your application form.
  • Environment Agency officers have indicated that there will be delays to normal response times due to reduced capacity and they may be asking for extra time to respond where necessary. For any queries, please contact:

The current consultation arrangements for Local Councils will remain unchanged. It is recommended that Local Councils put procedures in place to consider their responses on planning applications electronically in the event that they are not undertaking formal meetings. The Council has provided some examples to Local Councils of how they could do this. This will ensure that applications are not delayed as a result. We are aware that some towns and parish councils may be choosing to suspend some normal business so please check with your own local council.

Planning committees and other meetings

Yes, but we are not currently able to operate planning committees in person. Virtual planning committees are now being held. We do need to ensure that the length of these meetings are manageable and in order to do so the meetings are limited to 3 hours. This will inevitably have an impact on the number of planning applications that are able to be considered at a virtual planning committee meeting. Therefore the emergency decision-making protocol will continue alongside the formal virtual committees. This will help to manage the length of the agendas whilst ensuring that applications continue to be fully scrutinised through engagement with the Divisional Member and members of the planning committee.

The Local Council Protocol and Member Protocol remain the same.  Senior managers will ensure that potential committee items are kept to a minimum and will seek to resolve issues with the Divisional Member as much as possible.  In those cases where the Divisional Member expresses a preference that an application should be considered by a planning committee, the following process will be followed:

  • The application will be listed for consideration by the relevant planning committee.  All applications to be considered by that committee will be decided either through a virtual committee meeting (limiting items on the agenda to between 2 and 4 to ensure the length of the meeting is within the agreed 3 hours) or via the existing emergency decision-making process (written procedure).
  • Where items are being determined by the written procedure, the planning committee report will be emailed to the Divisional Member, Chair, Vice-Chair and members of the relevant planning committee for their comments, giving 5 days to respond.  The report includes a section covering the key concerns of all consultees including the Local Council, along with a summary of any representations received.  This provides all those Members (including the Divisional Member) the opportunity to comment and ensures that the Divisional Member is included within the process.
  • The views of the Members are collated and discussed with the Chair and Vice Chair when reviewing the report and making a decision.  The final decision is made by the Service Director (Louise Wood) or her nominated representative (Hayley Jewels).
  • The case officer reports are published on our website in advance and a subsequent record of the decision will also published.

The Government has introduced regulations to allow committee meetings to be held remotely. We held our first virtual Planning Committee on 1 June with the West Planning Sub-Committee. Virtual planning committees will be limited to 3 hours and so agendas will be smaller than previous face-to-face committee meetings. Continuing the Emergency Planning Procedure alongside the formal virtual committees will help manage the length of the agendas whilst ensuring that applications continue to be fully scrutinised through engagement with the Divisional Member and members of the planning committee.

Virtual meetings provide a full hearing. Public participation occurs in the same way as it would at a meeting in person and we are able to ensure that the public are heard at the meeting. The meetings will be available to hear through the live stream on the webcasts page. The government has made it clear that the planning process should continue to operate effectively and the move to digital events is critical. With virtual meetings now in operation which provide the same level of public interaction there is no reason to delay the determination of any application until meetings in person resume.

All face-to-face meetings are cancelled. Officers can arrange meetings by Microsoft Teams or by telephone.

Registering to speak at a virtual committee is just the same as for a normal planning committee. Once the agenda has been published register your interest on the Council’s website: Register to speak at a Planning committee meeting. Once your speaking slot has been confirmed you will receive instructions on how to join the virtual meeting.

The links to live Planning Committees are found on our webcasts page. This page also has step-by-step instructions on how to join using Microsoft Teams with either a desktop/laptop computer or mobile phone/tablet.

Yes, we can use Microsoft Teams. Video Apps on phones could also be used eg WhatsApp. However, iPhone Facetime is currently unavailable.

We aim to keep as close to the timelines for actual Committee meetings. The reports will be publicly available in the Committee area of our website alongside Planning Committees around 8-9 working days before the decision is due to be made.

Please ensure your initial comments, either objection or support, contain everything you want to say. Case officers will include all comments that are material planning considerations in their reports in the usual way.

Renewals and prior notifications

The Government has recognised that there may be circumstances where a Local Planning Authority is unable to consider permitted development prior approval within the deemed consent period. We will continue to prioritise these requests but there may be exceptional circumstances where we will seek to agree an extended approval date with the applicant. The Government have indicated ‘Where agreement cannot be reached, an authority may need to consider whether prior approval is refused if the application cannot be considered with the requisite attention’.

Most applications have a condition which sets out when permission must start. There is generally no requirement controlling when the development must be completed so once you have started work the permission will not lapse. If you intend to commence development within the original time limit, please make sure that any pre-commencement conditions on the permission have been discharged. Legislation has been introduced to temporarily extend certain planning permissions and listed building consents. It will apply to certain applications which would lapse between 23 March and 31 December 2020 and will to be extend the permission until 1 May 2021.

The Business and Planning Act 2020 temporarily enables certain planning permissions and listed building consents which would lapse between 23 March and 31 December 2020 to be extended until 1 May 2021.

Planning permissions which have already lapsed between 23 March 2020 – 19 August 2020 will be subject to an Additional Environmental Approval process before the permission can be extended to 1 May 2021. Applications for Additional Environmental Approval  (AEA) should be submitted in writing and emailed to .  There is no fee for the AEA.   Planning permissions lapsing from 19 August 2020 - 31 December 2020 will be automatically extended until 1 May 2021.  Listed building applications are automatically extended and not subject to additional environmental approval. 

Further guidance about the extension of certain planning permissions.

We have introduced a new additional (chargeable) service which provides written confirmation of an automatic extension or will advise that an Additional Environmental Approval will be required.  A fee is charged for the service as detailed in our current Fees and Charges Document.

Works would include:

a) any work of construction in the course of erection of a building;

b) any work of demolition of the building;

c) the digging of a trench which is to contain the foundations, or part of the foundations of any building;

d) the laying of any underground main pipe to the foundations or part of the foundations of a building;

e) any operation in the course of laying out or constructing a road or part of a road;

f) any change in the use of the land which constitutes material development.

However this is a complex area of law which cannot be easily or completely summarised in this FAQ.  A useful judgement concluded that “….planning permissions with only a meagre part implemented were hardy beasts with a great capacity for survival. All that is required is that the works must comprise part of the development authorised by the planning permission and be more than de minimis”.

The commencement of development can only be confirmed by submitting a Certificate of Lawfulness.  However we also offer an informal response from a case officer on what constitutes a material start, ie how much work needs to be carried out before submitting the certificate?  A fee is charged for the service as detailed in our current Fees and Charges Document.


Yes, but we may not be fully investigating matters where significant harm cannot be demonstrated. We will inform you of our intended course of action when triaging your complaint (Step 2 of the process detailed on our a href="/media/36631225/enforcement-investigation-flowchart-v3.pdf" title="Enforcement flow chart (pdf document) : Opens in a new window">enforcement flow chart). Please be aware that we are experiencing a high volume of enquiries to our planning enforcement team at present and we ask that you please bear with us as it may take longer to respond to your query.

Yes, if the developer has made a request to the Council. The Business and Planning Act 2020 provides a fast-tracked deemed consent process to allow extended working hours on construction sites until 1 April 2021. This follows the Government’s written ministerial statement on 13 May 2020 about planning and construction working hours. It expects local planning authorities to approve requests to extend construction working hours to 9pm Monday – Saturday for a temporary period.

Yes, the Government has recognised that these parks are a mainstay of their local economies, providing employment and supporting local services and businesses. As current planning conditions may limit their open season, A temporary relaxation of these planning restrictions can play a vital role in helping local businesses to get up and running again. For this reason, while the Local Planning Authority must have regard to its legal obligations, we will not normally be seeking to undertake planning enforcement action which would unnecessarily restrict the ability of caravan and holiday parks to extend their open season. If a park is at risk of flooding or is close to a protected site, an application to vary relevant planning conditions may be requested. In this case we will prioritise the application and make an early decision to provide certainty to caravan and holiday park operator.

Building Regulations

Yes. Building Control application submissions and plan-checking processes continue as normal. Please note that all paper applications need to be sent to: Cornwall Council Building Control, PO Box 676, Threemilestone, Truro, TR4 9LD.

Building Regulation application payments can be made via the Council’s website /pay-it/. Please quote the Building Regulation reference number. Card payments are also accepted over the phone by calling 01872 224792, Option 3.

Yes. Whilst construction sites remain open and/or controlled DIY and self-build work continues, Building Control will continue to carry out Building Regulation checks. They will follow strict protocols: visits only where absolutely necessary and cannot be done through photos/video calls and only where officers are happy to do so. This position will be monitored daily.

Applicants/builders should notify Building Control for any site inspection requests as normal. A Building Control surveyor will either attend site as normal, or in some cases will contact the applicant/builder to discuss the works needing inspection and the most appropriate way of doing that.

Developer contributions – S106s and Community Infrastructure Levy

Yes, we will be continuing to process CIL matters and issuing Liability Notices as development is granted permission.  Payment of CIL is triggered by commencement of development, so if development commences, CIL becomes payable.  A new Instalment Policy came into effect from 1 April 2020, which delays initial payment by six months and then allows six months in between payments.  Any development which commences whilst this Instalment Policy is in place, will have those payment terms applied and set out in the Demand Notice.  If you have any queries about making payments, please contact the Infrastructure Team at

Yes, we will be continuing to issue Demand Notices when we are advised or become aware that a s106 payment has been triggered. If you have any queries about making payments, please contact the Infrastructure Team at as soon as possible.

If the financial viability of your development has been significantly adversely affected by the Covid-19 outbreak, and you are concerned that you will no longer be able to meet some or all of the requirements set out in your s106 legal agreement, please contact the planning case officer who dealt with your application. If your concern is purely about the affordable housing aspect of your agreement, please contact the Affordable Housing team at

Local Land Charges

Yes, we are experiencing high demand for searches at present and we are asking that you allow at least 20 working days for search results. All searches are being dealt with in strict date order to ensure fairness to all service users. To help us respond quicker, we would ask that you refrain from requesting updates for search replies, this takes time and resource away from answering those searches being chased, please only in exceptional circumstances enquire at

Yes, but the service will be facilitated by email and still remain under the current unchecked and unrefined data provision. The lead time for this service due to high demands is at least 20 working days in line with all our current search services. For further details, please contact Land Charges direct on

Payment methods haven’t changed. The quickest, safest and secure method would be to have an account and pay monthly. We would advise fees for each search and list all activity within your monthly invoice. Alternatively you can pay by card via a call secure system by telephone. Members of the team will contact you to agree the fees due and call you at a suitable time to arrange payment.

Recovery – opportunities and process changes

Planning permission is usually required for businesses to put tables, chairs and other temporary furniture outside their boundary. If a pavement licence is required there is a new streamlined process brought in with the Business and Planning Act 2020 which enables a licence to be secured in time for this Summer and to remain in place until September 2021, if the pavement licence is granted it will automatically grant planning permission as well. In any event, we will not ask for a planning application for these works or enforce where there is no consent in 2020, as long as there are no public safety implications and the works are temporary and adjoining the business. This is part of our recovery strategy to enable businesses to re-open safely. We trust that businesses will do this together, and consider impacts on neighbours. More information can be found on our website on Social distancing: a guide for towns, parishes and businesses.

To find out more about residential annexes, please have a look at the Council’s Annexe Guidance Note  .  If you’re thinking about working from home, you may not need planning permission to use a room in your house or an outbuilding in your garden as a home office, provided the primary purpose of the dwelling and its garden area remains residential.  For example, if you work on a computer or use hairdressing equipment in a dining room or a garden shed and any clients attend one at a time and by appointment only, it is likely that planning permission would not be required.  More information on this and a link to the Government’s Planning Portal website can be found at Do I need planning consent or building regulations?

Following the Government’s draft guidance on construction site hours deemed consent, applicants will need to provide details of:

  • the relevant planning permission
  • existing agreed construction working hours
  • the condition or approved document such as construction management plan which details the working hours
  • proposed revised construction working hours
  • the date the revised construction working hours would start
  • the date when the application is sent
  • the date on which the revised construction working hours will stop (no later than 1 April 2021)

To aid swift decision-making, applicants should also provide:

  • a short justification on why extended hours are necessary to enable safe working practices on site
  • details of their mitigation plan

Applications can only be made online.  Please send your request to extend site working hours to and mark as ‘Extension of working hours request at (site location) urgent’ in subject line.

Businesses may be considering different options or ways of operating to aid their recovery from Covid-19. Through July and September we have offered free initial planning advice direct to businesses in a 30-minute virtual meeting. We had such positive feedback that we will be offering these again in November. You will need to pre-book a session in advance: sessions are available on:

  • Wednesday 11 November (morning)
  • Wednesday 18 November (afternoon)
  • Monday 23 November (morning)

If you are interested in booking one of these free planning advice sessions, please email Jade Christophers at Please include the questions you wish to ask so we can make these meetings as useful as possible.

Yes. The Government is aware that current planning conditions may limit the open season of some caravan and holiday parks. The temporary relaxation of these planning restrictions can play a vital role in helping local businesses to get up and running again. Given the current situation, while local planning authorities must have regard to their legal obligations, they should not normally seek to undertake planning enforcement action which would unnecessarily restrict the ability of caravan and holiday parks to extend their open season.

Where local planning authorities consider it appropriate to require an application to vary relevant planning conditions (where for instance there is a risk of flooding or where parks are situated close to protected sites) they should prioritise the application and make an early decision to provide certainty to caravan and holiday park operators.

The Government have released new legislation providing changes to the Use Class Order. The main aim is to provide greater flexibility in town centre uses by introducing a new use class ‘E’ (for commercial, business and service) which subsumes previous use classes for shops, financial and professional services, restaurants and cafes, and some businesses. It also creates a further new use classes F1 and F2 which relate to community uses.

Yes, the Government have introduced a number of Regulations that permit further temporary changes of use, demolition of vacant and redundant residential and commercial buildings if they are rebuilt as homes, to build additional storeys on houses and flats, to build new storeys on buildings to provide new self-contained homes.  The regulations are complicated, there is a lot of detailed criteria within them and numerous considerations to take into account via a prior approval application process.  The links to the legislation are provided below.

The government is considering a wide range of policies and programmes to assist the country with recovery and renewal. A new Business and Planning Bill was published in June with some further Permitted Development changes which is explained in this short briefing note.  The Prime Minister made an announcement on 30th June which indicated that further changes to the planning system would be forthcoming. Since that announcement the Government has issued 3 sets of Regulations giving new planning rights on 21 July and the Bill was given Royal Assent on 22 July and is now the Business and Planning Act. A helpful summary is provided in the July letter from the Ministry of Housing, Communities and Local Government’s Chief Planner.

At the start of August the Government published the ‘Planning for the Future’ consultation paper. The consultation sets out proposals for changes to the planning system with the aim of streamlining and modernising the planning process, bringing a new focus to design and sustainability, improving the system of developer contributions for infrastructure and ensuring that more land is available for development where it is needed. The consultation closes on 29 October 2020 and the paper can be viewed at Planning for the future

Other general information