Regulators' Code - What you can expect

What you can expect of regulatory services within the Public Protection Service. 

Whether you run a business, are an employee or a member of the public, we are committed to providing you with an efficient, courteous and helpful service. We comply with the Governments Regulators' Code and our commitment (currently being updated) to this explains what you can expect of Cornwall Council's Neighbourhoods and Public Protection Regulatory Services. We have established a Conflict of Interest Policy for our regulatory work.

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Our aim is to make a fundamental contribution to the maintenance and improvement of public health, quality of life and wellbeing through:-

  • Advising and enforcing legal compliance of businesses trading in Cornwall in order to ensure a fair trading economy, protect public health and improve standards of animal welfare.
  • Supporting local business growth, a confident consumer marketplace, and improving the health and wellbeing of local people through best practice, new and innovative interactions.
  • Protecting Cornwall’s environment and neighbourhoods from harm that undermines the quality of life and public health.

We do this through, wherever possible, working in partnership with businesses (we are a member of the Cornwall Better Business for All Partnership and the Cornwall Business Support Delivery Board). 

We also work in partnership with other services such as Fire and Community Safety; Planning, Housing and Regeneration, and Economic Development and Culture, other external organisations.

We are committed to being transparent in our activities. We measure what is important and we publish a range of information about our performance data so that you can see how we are doing. Our end of year report is now available to view.

The Service has developed a customer feedback plan – a coordinated approach to gathering, analysing and disseminating customer feedback results. It provides a consistent approach to gathering, sharing and reporting service customer feedback to better understand the customer experience, and satisfaction with Service delivery, ascertain Public Protection customer need and support  requirements.

The plan aims to ensure the Service is delivering efficient, effective and integrated services that are aligned to customer needs

Select the links below to access budget and performance data, as reported in our Chartered Institute of Public Finance and Accountancy (CIPFA) annual Return.