Feedback and Reports

The Neighbourhood and Public Protection service publish a customer feedback and a series of statutory return reports, which are now all grouped on a single page.

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We will shortly be publishing our latest work programme.

The 2017-18 customer feedback report is now available to view.

We are committed to being transparent in our activities. We measure what is important and we publish a range of information about our performance data so that you can see how we are doing. Our end of year report is now available to view.

The Service has developed a customer feedback plan – a coordinated approach to gathering, analysing and disseminating customer feedback results. It provides a consistent approach to gathering, sharing and reporting service customer feedback to better understand the customer experience, and satisfaction with Service delivery, ascertain Public Protection customer need and support  requirements.

The plan aims to ensure the Service is delivering efficient, effective and integrated services that are aligned to customer needs

Select the links below to access budget and performance data, as reported in our Chartered Institute of Public Finance and Accountancy (CIPFA) annual Return.