Privacy Policy - Adult Education

Introduction

Adult Education is committed to protecting your privacy and security. This privacy notice sets out the basis by which any personal data we collect from you, or that you provide to us, will be processed by us. This in accordance with the General Data Protection Regulations (GDPR) and the Data Protection Act.

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We will never sell your personal data, or share it with other Cornwall Council departments.

Adult Education aim to provide adults across the county with opportunities to develop their:

  • skills
  • knowledge
  • interests and
  • creativity

We are based at Chy Trevail, Beacon Technology Park, Bodmin, PL31 2FR. We have learning centres throughout Cornwall, from Bude in the north to Penzance in the west. 

You give us information when completing an Adult Education application or enrolment form. Cornwall Council is the overall Data Controller for the information you give us. Cornwall Council's registered address is:

New County Hall
Treyew Road
Truro
TR1 3AY

Cornwall Council's Data Protection Registration Number is Z1745294. 

Adult Education collects and stores information you give us directly when you complete:

  • our enquiry form
  • our paper Adult Education application form
  • our online Adult Education application form and
  • our online Adult Education enrolment form

We also collect specific data related to any learning support and assistance you require while learning with us.

The personal information we collect about you can include:

  • your name, date of birth, address, email, ethnicity, nationality
  • information about disabilities or learning difficulties
  • employment status, eligibility to any benefits, annual salary
  • existing qualifications
  • your closest town

Your information will be used to check your eligibility for funding. It is also used to check our contractual requirements with the Education and Skills Funding Agency (ESFA) are met. 

The information also allows us to make accurate assessments and reviews of your education and learning support needs. This ensures that you receive the learning and support services best suited to your needs and circumstances. It also helps us to monitor and improve our services.

We will use the marketing information you give us to send you emails about adult education courses in your local area.

We regularly review how long we keep your personal information. Where your data is required for legal or contractual purposes we will keep your information in line with these requirements. 

Currently, we intend to hold your personal marketing preferences for up to three years after you have:

  • enrol on an Adult Education course or
  • completed an Adult Education application form

This will be the case unless you ask us to delete your information from our records before that time. Please see the How do I opt out? and Your Rights sections below for details on how to view, amend or delete your personal data from our records.

We won’t sell or rent your information to third parties. We will not share it with other Cornwall Council departments for marketing purposes. We may share your information with colleagues within the Council. We would only do this if:

  • it is necessary to enhance the support we provide or
  • where we are required to do so by law. For example:
    • by a court order or
    • for the purposes of prevention of fraud or other crime

Sometimes Adult Education shares data with a third party who undertakes work for us. In such cases we require that the sharing is undertaken under contract and is subject to a data sharing agreement. This agreement specifies the secure management of the data. 

We do transfer your information outside the European Economic Area. This is to a third-party data email platform in the US that processes your data for us.

We only give them the minimum information necessary in order to deliver the e-newsletter to you. We have a legal agreement in place with them that requires them to keep your information secure. Under this agreement they must not to use your information for their own direct marketing purposes. 

If you no longer want to receive marketing information about Adult Education courses in your local area, you can unsubscribe by:

We will not contact you again by email, phone or text message for marketing purposes unless you renew your prior consent.

Your personal information belongs to you and you have the right to:

  • be informed about how we will process it
  • request a copy of what we hold about you and in commonly used electronic format if you wish. (If you provided this to us electronically for automated processing, we will return it in the same way)
  • have it amended if it’s incorrect or incomplete
  • have it deleted (where we do not have a legal requirement to retain it)
  • withdraw your consent if you no longer wish us to process your information
  • restrict how we process it
  • object to us using it for marketing or research purposes (if it is used for this purpose)
  • object to us using it in relation to legal tasks or in the exercise of an official duty
  • request that a person reviews an automated decision where it has had an adverse effect on you 

You can ask to view, delete or correct any personal data Cornwall Council Communications Team holds about you at any time. Under new data regulation laws we must comply with your request within 21 days.

You will need to make your request to view, amend or delete your personal data in writing. This can be either by email to dpo@cornwall.gov.uk, or by letter to:

Data Protection Officer
Simon Mansell
New County Hall
Treyew Road
Truro
TR1 3AY

If you find the information we hold about you is inaccurate, or you’d like us to delete your details altogether, please write to us and tell us. This can be either by email to cornwallcouncil@cornwall.gov.uk, or by letter to:

Cornwall Council Communications Team
4S, County Hall
Truro, TR1 3AY

If you think we’ve got something wrong, please do write and tell us, so we can try to put things right.

Our complaints team can be contacted via the following address:

Natalie Bryant
Quality Assurance Business Manager
Children, Schools and Families
Cornwall Council
County Hall
Truro TR1 3AY

Email: csffeedback@cornwall.gov.uk

However, if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner's Office (ICO). Tel: 0303 123 1113 or online: https://ico.org.uk/concerns

We keep this notice under regular review. This privacy notice is v1.2.