Privacy Policy - Adult Education

Adult Education Privacy Policy

1. Introduction – explanation of privacy and the policy

Continue reading

1.1. We, Children, Schools and Families Directorate, Cornwall Council, New County Hall, Truro, TR1 3AY, Data Protection Registration Number: Z1745294 are committed to protecting and respecting your privacy.

For further information or assistance on Data Protection matters, please contact the Practice Development and Standards Service on 01872 327617 or e-mail

1.2. This Privacy Notice sets out the basis by which any personal data we collect from you, or that you provide to us, will be processed by us, in accordance with the General Data Protection Regulations (GDPR) and the Data Protection Act.

2. Purpose of data processing

2.1 The Adult Education Service is part of Cornwall Council’s Children, Schools and Families Directorate. We need to collect information about you in order to provide education services.  The Council retains data in line with retention schedules, or as long as we are legally required to, and will let you know how long we will retain the data when it is collected.

2.2 The Adult Education Service will always comply with the General Data Protection Regulation and the Data Protection Act.

2.3 Adult Education provide services in partnership with other agencies and providers on your behalf.  Full details can be found on the ProContracts Website

We will advise you who it will be shared with, and why, when we collect the data.

3. Why we need information about you

3.1 To allow us to undertake accurate assessments and reviews of your education and learning support needs.

3.2 To ensure that you receive learning and support services best suited to your needs and circumstances.

3.3 To help us monitor and improve services.

4. Why we need information about other people in relation to your learning

4.1 To allow us to most effectively assist the people who are providing you with learning and learning support.

4.2 To allow us to protect you better, particularly if you are vulnerable or at risk.

5. How we will use your information

5.1 Cornwall Council is required to process your information where it is necessary for compliance with a legal obligation or to provide you with a requested service, support or information. When we process your data if it is done in accordance with a statutory requirement, we will advise you of the statutory basis for processing.

6. Who we will share your information with

6.1 We will only use this information in conjunction with the services provided to you by Adult Education.  We may also share your information with colleagues within the Council if this is necessary to enhance the support we provide or where we have a legal obligation to share with another public body.

6.2 Whenever your consent to share your information is required, we will always ask you and clearly explain why we are asking.

7. Will we share information without consent or knowledge?

In the following circumstances, the law allows information to be shared without your consent or knowledge:

  • To aid in the prevention and/or the detection of crime.
  • If your behaviour constitutes a serious risk of harm to yourself or to others.

8. Your Data Rights

Your personal information belongs to you and you have the right to:

  • Be informed of how we will process it.
  • Request a copy of what we hold about you and in commonly used electronic format if you wish (if you provided this to us electronically for automated processing, we will return it in the same way).
  • Have it amended if it is incorrect or incomplete.
  • Have it deleted (where we do not have a legal requirement to retain it).
  • Withdraw your consent if you no longer wish us to process it.
  • Restrict how we process it.
  • Object to us using it for marketing or research purposes (if it is used for this purpose).
  • Object to us using it in relation to legal tasks or in the exercise of an official duty.
  • Request that a person reviews an automated decision where it has had an adverse effect on you.

9. Accessing your data

If you would like to access any of the information we hold about you or if you have concerns regarding the way we have processed your information, please contact:

Data Protection Officer
Cornwall Council
County Hall

Tel: 01872 326424

10. Complaints, Compliments and Comments

Our complaints team can be contacted via the following address:

Natalie Bryant
Quality Assurance Business Manager
Children, Schools and Families
Cornwall Council
County Hall


We would prefer any complaints to be made to us initially so that we have the opportunity to see if we can put things right. However, if you are unhappy with the way we have processed your information or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office. Tel: 0303 123 1113 or online via the ICO Website.

Please note: in addition to this privacy notice, we also adhere to the Cornwall Council Privacy Policy.