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Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Website - usage statistics

Usage statistics

Month            Page ViewsVisits          Unique VisitorsAvailability
September 2020 4,640,983 1,211,594 614,298 100% 
August 2020 4,786,144 1,189,770 629,765 100% 
July 2020 4,795,488 1,270,529 668,529 100% 
June 2020 4,443,175 1,252,515 666,269 100%
May 2020 3,360,244 1,069,213 577,453 99.92% 
April 2020 3,148,935 949,301 518,807 100% 
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During September 2020 the following terms were used most frequently by people using the Cornwall Council website search:

Search queriesOccurrences
planning 1893
council tax 1089
recycling 410
jobs 355
school transport 355
blue badge 287
library 267
parking 256
contact 217
mapping 213


Page Views

A page view, which is sometimes referred to as a 'hit', is counted every time a web page is requested from our site.


A visit is recorded as the number of individual sessions initiated by all the visitors to our site. If a visitor makes a number of individual sessions to our website each one is counted as a visit.

Unique Visitors

The 'Unique Visitor' figure represents the number of uniquely identified people who made their first recorded visit to the web site during the selected report period. A repeat visit is identified by a long-lasting cookie which the web site user has accepted. One unique web site user can make multiple visits, but is identified as a returning visitor and as such is not counted more than once as a unique visitor during the report period.


At Cornwall Council we are committed to providing access to all the services we deliver, via our website. Our aim is to offer our online services twenty four hours a day, seven days a week.

In order to provide independent verification, we use a third party service to constantly monitor website availability.

Cornwall Council aims to maintain 99% availability for its website.