Zero tolerance initiative - No Excuse for Abuse

The Council has introduced a ‘zero tolerance’ initiative to address the issue of violence, aggression and unacceptable behaviour directed towards Council employees.  The Council is delivering a clear message to the public that violence and aggression towards any Cornwall Council employee is unacceptable.

Violence and aggression at work

Continue reading

1. Violence and aggression at work is – ‘any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’

a. Physical assault is - ‘the intentional application of force from one person to another, without lawful justification, resulting in physical injury, personal discomfort or damage to property’

b. Non-physical assault is – ‘the use of inappropriate words (including, but not exclusively, verbal/written/social media) or behaviour causing alarm, distress and/or constituting harassment’

c. Persistent unacceptable behaviour - refers to behaviour both within one contact and/or a number of separate contacts over an undefined period (this includes telephone contact)’

Cornwall Council will not accept or tolerate any violence or aggression towards its employees and any such act/behaviour will result in appropriate action or sanctions.

Guidance: For certain people that use our services, individual risk assessments will be undertaken, where necessary.