Reliability

Our Customer Service Promise includes a commitment to be reliable and put you first.  To help us improve, we measure some aspects of our reliability.

We promise to keep you informed so you don’t have to chase us 

We receive a lot of calls and emails. We have an annual target that no more than 9% of them are chasing us up or asking for clarification. This is part of our aim to improve customer service and make it easier to do business with the Council. Our overall performance in 2018-19 was 8.8%.

Our monthly results for 2019-20 are:

Apr

2019

MayJunJulAugSepOctNovDec

Jan

2020

FebMarApr
 7.0%  7.7%  8.1%  6.7%  6.6%  8.6%  7.3%            

 

We promise to act on your feedback and publish the results

Your ideas help us to make small practical changes that help us serve you better:

You said that you were worried you would miss a planning application near your property, so we made it easier to set up a planning alert.  

You said you wanted to be able to report potholes more easily so we set up an online form.

You said our letters are sometimes unclear, so we have begun to go through our standard letters and make them more customer-friendly.

Thank you for your comments and suggestions.If you would like to contribute, please use our feedback form.