Our Customer Service Promise includes a commitment to make our services convenient for you. To help us improve, we measure some aspects of how convenient we are for customers.
We promise to be convenient
We promise to provide support if you cannot access the internet and need to give us a ring. We aim to answer your calls to our 0300 numbers quickly and sort things out for you there and then. Our target is that 90% of the time, you should not have been waiting for more than 5 minutes when we answer your call.
In 2019-20, our performance was 79.6%. This year, our performance up to the end of May is 95.5%. We are working hard to make improvements to reduce waiting times and answer your calls more quickly.
We promise to be open to all
There are about 700,000 visits to our website each month. Council websites across the country are ranked independently for how accessible they are. How are we doing?
Our target is to be better than 20th out of 430 Councils. We are currently 14th and trying to climb even higher.
We are currently working to upgrade our website this year.
We promise to provide support if you cannot access the internet
Tutoring is available across Cornwall to help people learn internet skills. The Council aims to sign up at least 550 learners this year. In 2018-19, we helped 567 local people who wanted to be able to do more online, and this year over 400 local people have already benefitted. Why not join them?