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Residents' Survey

Why do we conduct Residents’ Surveys?

We are committed to listening to the views of residents to help us understand their priorities and gauge what they think of our services. The Residents’ Survey allows us to check whether residents agree that we are delivering effective, efficient and timely services that meet their needs and represent good value. This information helps us to continually improve and provide the best possible services. What people tell us in these surveys will influence our decision-making, both in our budget planning for the next four years and as we create a longer-term vision for Cornwall.

Enventure Research were appointed through competitive tender in 2018 to carry out a telephone survey of residents on our behalf. The survey is conducted twice per year and has been designed to follow the rigorous Local Government Association (LGA) ‘Are you being served?’ methodology to allow like-for-like comparisons with national surveys. The Residents’ Survey interviews 500 residents of Cornwall who are selected to be representative of the local population in terms of their age, gender and area of Cornwall. This sample size gives a confidence interval of +/- 4.3% at the 95% confidence level. This means that the results obtained in our survey are 95% likely to be within 4.3% of the result we would get if we had asked the entire adult population of Cornwall to complete the survey.

Residents’ Survey results are presented in comparison to results obtained from previous surveys, together with the latest LGA national polling figures. Residents’ responses are shown as percentages for the whole of Cornwall, broken down according to geographical region and relative deprivation, as well as the age and gender of respondents. Any result that has changed by 4.3% or more since the previous survey can be interpreted as being statistically significant. This means that you can be confident that the result reflects a true change in the wider population of Cornwall. Smaller but sustained changes may be statistically confirmed as longer-term trends become established in later surveys.

The fourth round of the current series of Residents Survey was brought forward and amended to understand the impact of the Covid-19 pandemic on residents and their hopes for the future.  The survey was conducted between 23 May and 10 June, and is available to download by the following link:

The third round of the current series of Residents' Surveys was conducted between the 29 October and 3 December 2019. The Residents' Survey results are available to download by the following link:

The second round of the current series of Residents’ Surveys was conducted between the 4 and 25 July 2019.  The July 2019 Residents’ Survey results are available to download by the following link:

The first round of the current series was conducted between the 29th October and 12th November 2018. The 2018 survey followed the same methodology as described above except that respondents were aged 16 years plus (respondents of the 2019 survey were 18 years plus). The November 2018 Residents’ Survey results are available to download by the following link:

To help interpret how well we are performing locally, our reports compare resident satisfaction in Cornwall with national figures wherever possible. Please follow the link below for more detailed information on the latest national resident satisfaction survey conducted by the LGA:

Residents’ Surveys were also conducted in 2017, 2016 and 2014. Whilst these provide an indication of trends over time, they should not be considered to be true like-for-like comparisons with the current series due to a change in methodology that occurred in 2018. Prior to this time, surveys were conducted on our behalf by a research company called Marketing Means and were sent by post to a random selection of households in Cornwall.  Please follow the links below for further information on the methodology and results of Residents’ Surveys conducted prior to the current series:

You can read about other ways you can have your say on Council business and decisions on our Have Your Say page, including details of current and previous consultations.

We also conduct regular surveys of our stakeholders - please follow the links below to read more.