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Residents' Survey

Why do we conduct Residents Surveys?

The Residents Survey is important to help us understand residents’ priorities and experiences.  This helps us provide the best possible services to meet their needs. It is also one part of the wider conversation we are having as we shape the future vision for ‘The Cornwall We Want’.

We work with our partners from Enventure Research to conduct the survey twice per year.  The survey uses the Local Government Association ‘Are you being served?' method, which allows comparison of results with other Councils.  500 residents take part in each survey.  They are matched by age, sex and location to our local population.  The sample size we use gives a confidence interval of +/- 4.3% at the 95% confidence level.  This means that our survey can estimate the result we would get if it was possible for all residents to take part.

We show the results of the survey as percentages of all the people that took part.  Any two results that differ by 4.3% or more are significant.  Results from previous surveys and national polling are also given for comparison reasons.

Please click the links below to see the results of previous Residents Surveys.  These results provide ‘like-for-like’ comparisons of trends over time.

Please click the links below for the results of Residents Surveys before 2018.  These use a different method to more recent surveys.

The Local Government Association carries out national resident satisfaction surveys.  Please click the link below to find out more information.

You can read about other ways you can have your say on Council business and decisions on our Have Your Say page, including details of current and previous consultations.