Residents' Survey
Why do we conduct Residents Surveys?
The Residents Survey is important to help us understand residents’ priorities and experiences. This helps us provide the best possible services to meet their needs. It is also one part of the wider conversation we are having as we shape the future vision for ‘The Cornwall We Want’.
What method do we use?
We work with our partners from Enventure Research to conduct the survey twice per year. The survey uses the Local Government Association ‘Are you being served?' method, which allows comparison of results with other Councils. 500 residents take part in each survey. They are matched by age, sex and location to our local population. The sample size we use gives a confidence interval of +/- 4.3% at the 95% confidence level. This means that our survey can estimate the result we would get if it was possible for all residents to take part.
How should I interpret the results?
We show the results of the survey as percentages of all the people that took part. Any two results that differ by 4.3% or more are significant. Results from previous surveys and national polling are also given for comparison reasons.
Our surveys
Please click the links below to see the results of previous Residents Surveys. These results provide ‘like-for-like’ comparisons of trends over time.
- Cornwall Council Residents Survey Report - June 2020 (Pandemic-related)
- Cornwall Council Residents' Survey Report - November 2019 (Third round)
- Cornwall Council Residents’ Survey Report – July 2019 (Second round)
- Cornwall Council Residents’ Survey Report – November 2018 (First round)
Earlier surveys
Please click the links below for the results of Residents Surveys before 2018. These use a different method to more recent surveys.
- Cornwall Council Residents’ Survey Report – 2017
- Cornwall Council Residents’ Survey Report – 2016
- Cornwall Council Residents’ Survey Report - 2014
National comparisons
The Local Government Association carries out national resident satisfaction surveys. Please click the link below to find out more information.
Other ways to have your say
You can read about other ways you can have your say on Council business and decisions on our Have Your Say page, including details of current and previous consultations.
Why do we conduct Residents Surveys?
The Residents Survey is important to help us understand residents’ priorities and experiences. This helps us provide the best possible services to meet their needs. It is also one part of the wider conversation we are having as we shape the future vision for ‘The Cornwall We Want’.
We work with our partners from Enventure Research to conduct the survey twice per year. The survey uses the Local Government Association ‘Are you being served?' method, which allows comparison of results with other Councils. 500 residents take part in each survey. They are matched by age, sex and location to our local population. The sample size we use gives a confidence interval of +/- 4.3% at the 95% confidence level. This means that our survey can estimate the result we would get if it was possible for all residents to take part.
We show the results of the survey as percentages of all the people that took part. Any two results that differ by 4.3% or more are significant. Results from previous surveys and national polling are also given for comparison reasons.
Please click the links below to see the results of previous Residents Surveys. These results provide ‘like-for-like’ comparisons of trends over time.
- Cornwall Council Residents Survey Report - June 2020 (Pandemic-related)
- Cornwall Council Residents' Survey Report - November 2019 (Third round)
- Cornwall Council Residents’ Survey Report – July 2019 (Second round)
- Cornwall Council Residents’ Survey Report – November 2018 (First round)
Please click the links below for the results of Residents Surveys before 2018. These use a different method to more recent surveys.
The Local Government Association carries out national resident satisfaction surveys. Please click the link below to find out more information.
You can read about other ways you can have your say on Council business and decisions on our Have Your Say page, including details of current and previous consultations.