Freedom of Information Privacy Policy

How will we use the information about you?

We will store your information in secure records keeping systems and only use your information in relation to processing and consideration of your Freedom of Information request under the Freedom of Information Act 2005 (FOIA) or the Environmental Information Regulations 2004 (EIR).  Details of the subject matter raised may be shared with management teams and provided in reports to help with improvements and monitor our level of service, but this is anonymised and does not include personal details of the person submitting the request. Requests and responses are also published on our website, but this will not identify who made the request or identify any individuals or personal information.

The information you provide may be shared across the various service areas of Cornwall Council, as well as the Council’s wholly owned Group of Companies (such as Cormac, Cornwall Housing, Cornwall Airport Newquay & Cornwall Development Company), in order to fully investigate and answer the request. Where we need to liaise with third parties who provide services on the Council’s behalf, we will only share details of the information requested and not your personal information. We will contact you to obtain your permission if it becomes necessary to pass on any personal information.

Your data will be held within Cornwall Council’s secure network and premises and will not be processed outside of the UK.

You have asked us to provide you with a response to a request for information under FOIA or EIR. Without it we will be unable to process your request and provide you with a response. Under the FOI Act and EIR Regulations, a name and contact address must be provided to make a request valid. Guidance can be found on the Information Commissioner’s Website.

We will keep your personal information contained in files for up to 3 years from the date your enquiry was closed. This information is retained in a secure environment with restricted authorised access.

Your personal information belongs to you and you have the right to:

  • Be informed of how we process it
  • Request a copy of what we hold about you and in a commonly used electronic format if you wish (if you provide this to us electronically for automated processing, we will return it the same way)
  • Have it amended if it is incorrect or incomplete
  • Have it deleted (where we do not have a legal requirement to retain it)
  • Withdraw your consent if you no longer wish us to process
  • Restrict how we process
  • Object to us using it for marketing or research purposes
  • Object to us using it in relation to a legal task or in the exercise of an official authority
  • Request that a person reviews an automated decision where it has had an adverse request on you

If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact:

Data Protection Officer
Cornwall Council,
County Hall,
Truro, TR1 3AY.

Email:  Tel: 01872 326424 

We would prefer you to contact us in the first instance to give us the opportunity to see if we can put things right.  However, if you are unhappy with the way we have processed your information, or how we have responded to your request to exercise any of your rights in relation to your data, you can raise your concerns direct with the Information Commissioner’s Office.

Tel: 0303 123 1113