Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

How to pay your council tax

Pay by direct debit

The great majority of people in Cornwall pay their tax on time. If you prefer never having to worry about making or missing payments, you can join 180,000 others and pay automatically by direct debit.

All the normal Direct Debit safeguards and guarantees apply when you set up an instruction online. No changes in the amount, date or frequency of a payment can be made without notifying you at least 10 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, and sending a copy of the letter to us.

Amend a direct debit

You can change your existing direct debit details by using the pay by direct debit form – just complete it with your new details, and we will make all the changes for you.

Setup a direct debit for someone else

You can also set up a direct debit for someone else. You just need the council tax reference number for the account you wish to pay.

Pay by direct debit

Pay online

Updated 2 Dec - We are currently experiencing intermittent issues with our online payment portal. and our automated telephone line We are investigating the issue and working hard to fix it. Please do not attempt to pay for goods and services online or via the payment line.

Please call the following number to speak to an adviser to make Council Tax or Business rates payments – 0300 1234 171

For any other payments please call the following number and select the general inquiry option to speak to an adviser – 0300 1234 100

Please accept our apologies for any inconvenience caused.  

You need your debit or credit card and your council tax reference number.

Paying online each month keeps your costs down, but it means you have to remember when to pay your next instalment. Why not pay by direct debit instead?

Please note, once you have received your confirmation that your bank account has been debited, it will take up to two working days for your payment to be allocated towards your council tax account.

Due to essential maintenance self-serve will be unavailable from 2pm on Friday 4 December until 10am on Monday 7 December. We apologise for any inconvenience caused.