How to pay your council tax

 

Pay by direct debit

The great majority of people in Cornwall pay their tax on time. If you prefer never having to worry about making or missing payments, you can join 180,000 others and pay automatically by direct debit.

All the normal Direct Debit safeguards and guarantees apply when you set up an instruction online. No changes in the amount, date or frequency of a payment can be made without notifying you at least 10 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, and sending a copy of the letter to us.

Amend a direct debit

You can change your existing direct debit details by using the pay by direct debit form – just complete it with your new details, and we will make all the changes for you.

Setup a direct debit for someone else

You can also set up a direct debit for someone else. You just need the council tax reference number for the account you wish to pay.

Pay by direct debit

Pay online

You need your debit or credit card and your council tax reference number.

Paying online each month keeps your costs down, but it means you have to remember when to pay your next instalment. Why not pay by direct debit instead?

Make a payment online

Self-service will be unavailable on Sunday 17 February from 8-11am for essential maintenance, please accept our apologies for any inconvenience caused.

By phone

Call us on 0300 1234 200 (24 hours). You need your debit or credit card and your council tax reference number.

Paypoint

You need to take your bill or letter with you to make a payment at a shop displaying the Paypoint logo or a Post Office.

By post

Make cheques payable to Cornwall Council. Please write your name, address, and council tax reference number on the back. Please send your cheque to:

Revenues Service
PO BOX 676
Truro
Cornwall
TR1 9EQ

A receipt will only be issued if you send a stamped addressed envelope with your payment.

We are sorry but we cannot accept cheques dated in the future or cash sent in the post.

Self Service

Our Council Tax Self Service system is a great way to keep on top of your council tax account.  

You can use Council Tax Self Service to: 

  • Set up a Direct Debit or make a payment
  • Tell us about a change of address
  • Get notifications of new bills by email (e-billing)
  • See when your payments are due
  • Check your Council Tax account
  • See how your charges are worked out
  • Check if you can get any money off your bill

Please follow this link for more information about Registering for Council tax self-service and e-billing