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Abusive and aggressive behaviour sees “rogue” builder in court

A builder from Newquay, described by Cornwall Council’s Legal Team as one of the worst examples of “rogue trading”, appeared at Truro Crown Court on 20 February following an investigation by Trading Standards.

Kryster Young of Shackleton Drive, Newquay had admitted seven charges of using misleading actions, aggressive practices and of contravening professional standards at an earlier hearing at Truro Magistrates Court. And this morning the Crown Court heard how he had taken on two building jobs for which he had neither the experience nor the skills to complete. 

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The Trading Standards investigation found that Young had caused a catalogue of errors and poor workmanship at two properties, leaving the home owners with bills of over £5,000 and £13,000 respectively to have the faults and problems rectified.

And when one of his customers complained about the work, Young returned to the property and ripped off the flat roof, scattering the pieces across the garden. He also sent threatening text messages to the other customer when she too complained.

In passing sentence, HHJ Carr reminded Young of the devastating impact his actions had had on two people who had saved up their hard-earned money to have the home improvements undertaken. And when challenged by the aggrieved customers Young had become “abusive and aggressive in a manner that is wholly unacceptable.” He ordered Young to pay fines and compensation totalling £14,350.

Commenting on the prosecution, Cllr Rob Nolan, Cornwall Council’s Cabinet Member for Environment and Public Protection said: “This case demonstrates a terrible abuse of trust, where home owners put their faith in a builder to honour promises and to do a good job."

"Lying about an ability to undertake specialist work, substituting inferior materials, insisting on payments despite work not being finished and leaving others unsupervised to actually do some of the work all points to a reckless disregard for the customers. The deliberate damage caused and the threatening text messages sent only compounds this criminal behaviour.”

“And it is specifically to help home owners avoid these rogues and criminals that Cornwall Council has adopted the 'Buy with Confidence', business approval scheme. I would urge everyone to use only tradesmen and businesses who have been approved by Trading Standards wherever possible.”