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Residents urged to say no to driveway repairs after gang is spotted in Newquay

Cornwall Council Trading Standards has issued a warning this morning following reports of a gang offering driveway repairs or replacement at homes in the Newquay area this week.

Reports suggest that the gang is pretending to be an established business and is offering 10 year guarantees on their work – in fact, the gang will be here today and gone tomorrow with no come back for anyone who subsequently finds a problem with the work.  

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Leanne McLean, Lead Officer for Doorstep Crime said, “Our message couldn’t be simpler. Do not buy anything from anyone on your doorstep. Genuine traders do not need to go door-to-door touting for work. Anyone knocking on your door offering you something, no matter how good it sounds, is more than likely up to no good.”

Other tactics involve persuading homeowners to have the work done to their driveways before the 14 day cooling off period has expired – this prevents other quotes from being obtained – and asking for payment in cash or by cheque to a third party.

Although the cold-callers will be nice and friendly at the start, they can become aggressive and menacing when it comes time to pay or if the work carried out is queried.  

If you or someone you know has fallen victim to rogue traders, or if you have any intelligence relating to incidents, please contact Trading Standards via the Citizens Advice Consumer Service on 03454 040506 or via email at

All information is gratefully received and could be vital to investigations.