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Cornwall Council offers a helping hand as part of National Customer Service Week

Collecting your bins, repairing potholes and providing street lighting is just a fraction of what we do. 

That’s the message to our residents from Cornwall Council at the start of National Customer Service Week 2019.

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To emphasise just how diverse the services we offer are, we have produced a new ‘helping hand’ leaflet and webpage to help people find out just how we can help.

Among the services it promotes are:

  • A handyperson service to help older people with repairs without a big bill
  • Lifeline personal alarms to keep people safe in their homes
  • Traveline South West to help you to plan journeys by public transport
  • Homechoice to help find an affordable home to rent
  • Access to computers for free in our libraries and free beginners’ IT lessons across Cornwall

The new leaflet will be distributed across Cornwall in the next few weeks, and a new webpage detailing all of these services and more can be found at

Mike Eathorne Gibbons, portfolio holder for customers, said: “We are on a journey towards great customer service. We are a big organisation, with many different services, and we have a challenging budget, so it is tough.

“We answered 876,000 calls in the 2018/19 financial year, which just shows the scale of the operation.

“We introduced our customer service promise last year, which has really helped sharpen our focus.

“Now we are launching the helping hand initiative, which will make it easier for people to find the services that could make a real difference to their lives.

“We are proud of what we have achieved to improve our customer service already, and of our frontline staff who work very hard to deliver for the people of Cornwall.

“We want to celebrate their commitment and passion for excellent customer service.”