Council marks National Customer Service Week

With hundreds of thousands of contacts with customers each year across everything from planning to waste and council tax, Cornwall Council is this week celebrating National Customer Service Week, which runs until Friday.

Throughout the week, the Council will be engaging in a series of activities bringing customer experience to the heart of everything they do.

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This will include senior managers and cabinet members answering call centre phones and web chat, customer service masterclasses for staff and examples for staff of both good and bad customer experiences and sharing good practice.

All week, the Council will be encouraging customers to follow them on social media and encouraging them to "Have Your Say”, as well as sign up for e-newsletters, find out how to submit questions at council meeting or have their say on the latest consultations.

Each day from 10am to 1pm, visitors will be able to find out more about how to access the  Council’s online services such as how to make a report online or managing your council accounts.

Residents are invited to drop into the following offices during the week:

•        1 October: Pydar House, Truro

•        2 October: Penwinnick Road, St Austell

•        3 October: Chy Trevail, Bodmin

•        4 October: Dolcoath, Camborne

•        5 October: New County Hall, Truro

Mike Eathorne-Gibbons, Cabinet portfolio holder for Customers, said: “Residents told the Council plainly in the 2017 Residents’ Survey that we need to improve customer service. We have listened and are taking action.

“Our Customer Service Promise demonstrates our commitment and helps  people to know what to expect from the Council, and to hold us to account when we get things wrong. We have been making improvements ranging from easier forms, to clearer information and simpler phone options.

“We’re also investing in better IT systems to make us more efficient, and we’re putting in extra effort into listening to your views and keeping in touch.”


Story posted 01 October 2018