Customer and Support Services Directorate
The Customer and Support Services directorate is headed by Cath Robinson, Chief Operating Officer and Section 151 Officer, and includes:
- Commercial services - including procurement and supply management, embedding a commercial approach, property and assets, major projects, programme and project management and managing public finance initiatives
- Resources service - financial systems, income and control, human resources, organisational development, strategic finance, pensions, insurance and treasury management
- Assurance service - including democratic and electoral services, coroners, internal audit, risk, governance and legal services
- Strategy and engagement services - including strategy, performance, engagement and communications, and Cabinet and Civic office
- Customer access and digital services - including customer services, smarter working and information technology and revenues and assessment
To find out more about the directorate's work, view the service plans.
The Customer and Support Services directorate is headed by Cath Robinson, Chief Operating Officer and Section 151 Officer, and includes:
- Commercial services - including procurement and supply management, embedding a commercial approach, property and assets, major projects, programme and project management and managing public finance initiatives
- Resources service - financial systems, income and control, human resources, organisational development, strategic finance, pensions, insurance and treasury management
- Assurance service - including democratic and electoral services, coroners, internal audit, risk, governance and legal services
- Strategy and engagement services - including strategy, performance, engagement and communications, and Cabinet and Civic office
- Customer access and digital services - including customer services, smarter working and information technology and revenues and assessment
To find out more about the directorate's work, view the service plans.