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Textphone/minicom and call recording policy

Textphone / Relay UK app

Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people using both app and textphone technology.

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You can use Relay UK from a smartphone, tablet, computer or textphone. When making a call, you will be connected to a Relay Assistant who will speak the words you type to the person you're calling. The Relay Assistant will type their reply so you can read it on your display.

If you are a textphone (minicom) user, please dial 18001 before the number you require.

If you have downloaded the Relay UK app, first open the app before dialling the number you require on your device’s keypad. For more information on using the app, visit the Relay UK website.

Relay UK assisted calls are charged at your telecommunication provider’s normal rates.

If you have any problems connecting to the Council, or it is your first time using Relay UK, dial 0870 240 95 98 from a textphone or the app for help, or visit the Relay UK website.

Our call and screen recording policy gives information on who can access call recordings, what will be recorded, and what recordings can be used for.