Truro Information Service

Opening hours

Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-5pm
Friday 9am-5pm
Saturday Closed
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Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost.  Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Benefits and Council Tax

We no longer have specialist advisors at the Truro Information Centre.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pagescontact benefits online, or call 0300 1234 121

Computer Lessons

Libraries run Beginners Computer Classes. Download our leaflet Need help getting online? or ask in your local library or One Stop Shop / Information Centre or call free on 0800 032 2345.

Public Access PC


Rubbish and recycling

We sell seagull proof sacks.

We do not hold other supplies but you can order direct using our request recycling equipment / recycling containment online form request recycling equipment / recycling containment online form.

Devon and Cornwall Police

The Devon and Cornwall Police enquiry office is now located within Pydar House.  The opening times for the enquiry office are Monday to Friday:

  • 09:00 - 13:15
  • 14:00 - 17:00

There is limited Disabled Customer parking available at the Truro Information Service.  The nearest pay and display parking are Edward Street car park, Carrick House, St Clement Street car parkPydar Street car park and Viaduct car park

  • Reception and Information Service is accessed on Level 2 at Pydar House. Ths provides level access for pedestrians from Pydar Street and the inner Courtyard off Union Street (and Edward Street car park), both entrance have power assisted entrance doors
  • There are a number of Blue badge parking spaces provided on level 3 of the tiered car park at Pydar House for disabled visitors
  • In addition general visitor parking (including additional Blue Badge spaces) are available in a number of Public Car parks nearby – the closest being Edward Street car park again with level access through the courtyard to reception on;
  • On level 3 of the tiered Pydar Street car park there is a power assisted entrance door – the lift will provide access for non-able bodied visitors to the reception area on Level 2;
  • There is a disabled toilet on level 2 near to reception
  • There is a hearing loop at the Information Service desk