St Austell Information Service

Opening hours

DayTimes
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
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  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Pick up planning or building control application forms
  • Drop in a planning or building control application

Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost.  Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Council tax

Council Tax advisors from 9am-5pm Monday, Wednesday, Thursday, Friday.

Benefits 

We no longer have specialist advisors at the St Austell Information Service.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pagescontact benefits online, or call 0300 1234 121.  

Housing

By appointment only please phone 0300 1234 161

Citizens Advice Cornwall

Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone www.citizensadvicecornwall.org.uk for appointments outside of the drop in session is 03444 111444.

Stonham Home Group

Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 07710 709527 (Lines open 9am-noon Mon-Fri) Email: stonhambyan@homegroup.org.uk

Public Access PC 

Yes

Rubbish and recycling

We have a small amount of stock of recycling sacks and boxes available from this Information Service.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks.

Free customer parking is available at this Information Service.