Information about Covid19:
Please read our information on how we are supporting residents and businesses, as well as information on affected services.

Falmouth Information service

Falmouth Information Service is managed by Falmouth Town Council, supported by Cornwall Council.

Falmouth Information Service will be open for enquiries only, please see opening hours below. However we will be unable to take council payments in person.

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Most payments can be made online, over the telephone or at your local Paypoint location.  Ways to pay can be found below: 

All other Council Information Service sites remain closed. 

Monday 10.00am - 4.00pm
Tuesday 10.00am - 4.00pm
Wednesday 10.00am - 4.00pm
Thursday 10.00am - 4.00pm
Friday 10.00am - 4.00pm
Saturday Closed


  • The access to Falmouth information service is via a ramp with access to the main reception and cash desk.

Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost. Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Other services available

Computer Lessons

Libraries run Beginners Computer Classes. Download our leaflet Need help getting online? or ask in your local library, or information service, or call free on 0800 032 2345.

Kernow Credit Union

Wednesdays 1pm-4pm and Fridays 9:30am-1pm - no appointment needed.

Shop Mobility

Scooters and wheelchairs available for hire. To book please call 01326 313553

Stonham Byan (Housing Advice)

Every Wednesday 2pm-4pm (no need to book an appointment just drop in)

Stonham Byan Cornwall County-Wide Housing Related Information/Advice 07710709527 (Lines open 9am-noon Mon–Fri) 

Please note we now stock recycling equipment. You can also order direct using the request recycling equipment / recycling containment online form.

Public Access PC


There is no free customer parking at this information service.  The nearest pay and display parking is at Quarry car park.