Council Tax

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You can use the form below to tell us if you’re new to Cornwall, if you are paying Council Tax for the first time or if you're moving or leaving home.

You could also register for self service to manange your Council tax account online. This would enable you to track your change and view details of your account 24 hours a day, 7 days a week.

Please use our online form to tell us about a change

You are entitled to Single Person Discount if you are the only adult living at the property, or if there is anyone else resident over 18 and they are either;

  • Full-time students
  • Full-time students under the age of 20
  • Student nurses
  • Youth Training trainees
  • Apprentices
  • Persons for whom Child Benefits is payable
  • Patients permanently resident in a hospital
  • Patients permanently resident in a home Carers
  • Persons with a severe mental impairment
  • Persons in detention
  • Visiting Forces
  • Diplomats
  • Religious communities.
If you think you qualify please use our single discount application form

If you are still not sure if you qualify for Single Person Discount you can use the following link to find out more information about discounts

You can setup a direct debit or amend a current one

Please view our payment information

You can find out more about Council tax bands by viewing our Council Tax band information pages.

Please view our council tax banding information

If your current year instalment plan does not include February or March and you would like to spread your payments to include these dates please use the form link below. Instalments will be recalculated over 12 months for each future financial year, so if you ask us to do this after 1st April you will be able to pay over the remaining number of instalments..

Please see our payment over 12mths form

To request a duplicate council tax bill, please use the form link below. You will be asked which financial year(s) you require. Once you have submitted this form you will be provided with a reference number. Please ensure you quote this number along with your council tax account number if you have any queries.

Please see our request a duplicate bill form

To tell us the name of the adult who has moved out please use the form link below, the effective date, their forwarding address and whether you are now the sole occupier. Once you have submitted this form you will be provided with a reference number. Please ensure you quote this number along with your council tax account number if you have any queries.

Please see our Adult has moved out form

To tell us the name of the adult who has moved in please use the link to the form below, the effective date, their previous address, whether you are currently receiving a discount or disregard and how many adults over 18 are now in the property. You are able to provide further details if the adult is to be disregarded. Once you have submitted this form you will be provided with a reference number. Please ensure you quote this number along with your council tax account number if you have any queries.

Please see our Adult has moved out form

If you're on a low income you may be entitled to support to help you pay your Council Tax. We'll need to look at your income, savings and household circumstances to find out if you're eligible. Housing benefit helps people on low incomes pay their rent, it’s not available for mortgage repayments. Council tax support helps people on low incomes pay their council tax.

There are different rules for claiming housing benefit and council tax support.

You may be able to claim one or both Find out more about claiming housing benefit and council tax support

If you are struggling to pay your Council Tax and would like to agree a more manageable payment arrangement, you can contact the Revenues section on 0300 1234 171 please do this as soon as possible to discuss your personal circumstances. The longer you leave contacting us the bigger your arrears will become and the harder it will be to make a suitable payment arrangement to clear the debt.

We realise that our customers may have difficulty in paying their bills and require support from us or an advice agency. If you are having trouble managing your money or are struggling with debt, you should get help as soon as possible. You can get free, confidential and impartial advice by visiting Citizens Advice Bureau who have money advisers who are available to discuss debt issues.

You can find more debt advice in our trading standards section.

If you’re having problems paying your bill, please get in touch to see if we can help you – don’t wait for a reminder notice or court summons.

Please see our information about what to do if you are unable to pay

If your query is still not answered you can try looking at our council tax information or try searching our frequently asked questions.